They say life can change in the blink of an eye, but you never really appreciate how true that phrase is until someone blinks. On July 7, 2011, at 4:30pm, life blinked for my 20 year old son, Ben and the ripple effects of that blink reach beyond comprehension. He was hit directly in the [...]

If you have ever revamped your website or started over from scratch, you know the challenge of thinking through all of the details from functionality, design, content, and who to trust with the project. As a website writer I find myself in the position of shoemaker – focusing on writing content, consulting and training my [...]

Have you ever sent a hand written note to a customer? A thank you letter? A birthday message? Emily Kelly had this to say about how she uses some old fashion methods to connect with her customers: Emily Kelly • I firmly believe in the power of “paying it forward”, giving others genuine compliments and [...]

Today is my 300th blog post and I just want to say thank you for those that subscribe, those that are first time visitors and all of the rest of you who stop by on occasion to read my blog postings. This past week I asked the question – how do you say thank you [...]

I just learned that Make or Break Moments has been recognized as one of the Top Customer Service blogs for 2010 by Awarding the Web sponsored by Online MBA programs.  I am thrilled!  Thank you so much for this recognition. Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer [...]

I’m not one to give with an expectation of getting.  In fact, I’m not a very gracious “getter.” So I was recently befuddled when I received this lovely recommendation after giving a presentation at Podcamp Ohio: “I attended one of Deborah’s speaking sessions and she is amazing! I learned a great deal from her regarding [...]

I was at a meeting recently and Candace Benson, owner of Camp Tech, said that she talks to her students about the “Land of Ungratefulness.”  Are you the Mayor of Ungratefulness?  she asks them. I loved the visual of a town, a country, an entire land of people who are ungrateful.  It reminds me of  [...]

Happy Thanksgiving.  So what are you thankful for today? Family Health Friends A Job – any job that pays Talents Opportunities Imagination The ability to give back Building relationships Making a difference Today as you gather around the table and share a meal with those you hold most dear, take a moment and reflect on [...]

Reports that the economy may be turning have begun to give us hope; the light is almost visible at the end of the tunnel.  Yet, businesses are still cautious with their purse strings, banks are careful and the employed are (for the most part) grateful. Is this the time to start a business? Dan Bish(a [...]