Building Customer Relationships One Moment at a Time

Category archive: social media

Age of Conversation 3 Author Spotlights

Do you have May 1, 2010 on your calendar?  You should.  In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media. One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table [...]

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Make or Break Moments Available on Kindle

Just recieved confirmation that this blog, Make or Break Moments, is available as a monthly subscription for you Kindle lovers.  Reading your favorite blogs on Kindle? Hopefully this is one of them.  For $1.99 per month subscription you can now receive the updates on your handheld reader. Visit, Kindle:  Make or Break Moments to subscribe. [...]

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Lonely? Join a Group

If I were a betting woman I would say that you have joined LinkedIn.  You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry.  You may have done a little research on companies you hope to work with and you may have even [...]

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Connect with Customers Via LinkedIn

“I thought LinkedIn was just for job hunting,” I recently heard someone say. Someone else commented that “I don’t want to be active on LinkedIn because others in my company are involved and I don’t want them to think I’m looking for a job.” LinkedIn is a wonderful job search tool, but there are so [...]

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Finding New Ways to Reach the Customer

Have you ever gone on vacation and returned so JAZZED that you just can’t wait to get started on business?  Well color me Miles Davis – I couldn’t be any more jazzier.  A week away from the office and I am bursting with new business ideas that I want to share with you. (BTW -the [...]

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Social Media: Marketing Tool, Money Maker, Customer Connector?

I was at the monthly Akron Blogger meeting yesterday and as always the conversation expands to more than just blogging. We all shared our thoughts about social media and what we were currently working on to increase our visibility and credibility on the Internet. I view social media as the ultimate customer connnector but others [...]

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Age of Conversation 3 – coming SOON!!!

Once again Drew McLellan and Gavin Heaton have corraled a couple hundred writers, marketers, and entrepreneurs and asked them to provide their valuable insights into connecting with the customer through social media.  The book is currently at the publisher and is expected to hit the book stores (print and Kindle/iPad versions) in April!  I’m humbled [...]

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The Seven Things I Love About Social Media

I’m preparing for a series of four classes I’ll be teaching on social media – especially how social media can be used to connect with your customers.  So I thought I’d just jot down a few of my thoughts and maybe even start an Internet meme. Blogging – sharing my thoughts about customer service and [...]

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Silence is Deadly

There is nothing worse than silence.  Whoever said “no news is good news” or  ”silence is golden” must have been the parent of a new born because as an entrepreneur and the mother of a college student – there is nothing worse than NO NEWS. It’s Friday.  The end of the work week.  I should [...]

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Share the Wealth – It’s Never Too Late to Learn

Yesterday morning I attended the monthly ABC meeting:  Akron Bloggers Connect and we had a wonderful turnout w ith some friendly, familiar faces and a few that were new to the group. Chris Brown of Branding and Marketing (Marketing Resources and Results) led us through a packed agenda.  But first we went around the table and [...]

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