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	<title>Make or Break Moments &#187; social media</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>When the next words you say can make all the difference...</description>
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		<title>Can Social Media Build Relationships?</title>
		<link>http://www.makeorbreakmoments.com/2010/06/12/can-social-media-build-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/12/can-social-media-build-relationships/#comments</comments>
		<pubDate>Sat, 12 Jun 2010 15:12:29 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[build relationships]]></category>
		<category><![CDATA[social networking]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1294</guid>
		<description><![CDATA[Yesterday on LinkedIn I found a question started by Pete Radke  spurred on by an article he read.  His question: Does Social Media Weaken Relationships?
The comments are interesting &#8211; some that agree and some that don&#8217;t.  Here&#8217;s what I said:
I believe if we use social media as a way to connect &#8211; then yes, it can [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Real Time Reviews via Mobile Devices &#8211; Are You Prepared?</title>
		<link>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 20:26:19 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Listening]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[bad customer experiences]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[real time reviews]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1272</guid>
		<description><![CDATA[Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution.
If your customer is between the ages of 18-35 &#8211; you need to learn to master the art of social media &#8211; or at the very least &#8211; be listening real close and often to what is being said. Of all of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>1 Great Tip for Reaching Customers</title>
		<link>http://www.makeorbreakmoments.com/2010/05/20/1-great-tip-for-reaching-customers/</link>
		<comments>http://www.makeorbreakmoments.com/2010/05/20/1-great-tip-for-reaching-customers/#comments</comments>
		<pubDate>Thu, 20 May 2010 18:51:04 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[connect with customers]]></category>
		<category><![CDATA[Mashable]]></category>
		<category><![CDATA[mobile websites]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1238</guid>
		<description><![CDATA[On Tuesday I attended the Road to Success Business Symposium at Lakeland Community College. I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends.  She offered 7 trends for small business owners [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Create a Customer-Focused Social Media Strategy</title>
		<link>http://www.makeorbreakmoments.com/2010/04/30/create-a-customer-focused-social-media-strategy/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/30/create-a-customer-focused-social-media-strategy/#comments</comments>
		<pubDate>Fri, 30 Apr 2010 15:48:16 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[create a social media strategy]]></category>
		<category><![CDATA[social media strategy]]></category>
		<category><![CDATA[strategy worksheete]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1190</guid>
		<description><![CDATA[ 

 We&#8217;ve dabbled in social media.  In some cases we have gotten quite good but are we focused?  There are many uses for participating in social media, but for me &#8211; the best benefit is the ability to connect with our customers &#8211; or our potential customers.  We have a make or break opportunity available to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Age of Conversation 3 Author Spotlights</title>
		<link>http://www.makeorbreakmoments.com/2010/04/20/age-of-conversation-author-spotlights/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/20/age-of-conversation-author-spotlights/#comments</comments>
		<pubDate>Tue, 20 Apr 2010 20:05:03 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Age of Conversation 3]]></category>
		<category><![CDATA[Periodic Table of Social Media elements]]></category>
		<category><![CDATA[Rick Liebling]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1179</guid>
		<description><![CDATA[Do you have May 1, 2010 on your calendar?  You should.  In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.
One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Make or Break Moments Available on Kindle</title>
		<link>http://www.makeorbreakmoments.com/2010/04/19/make-or-break-moments-available-on-kindle/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/19/make-or-break-moments-available-on-kindle/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 20:51:07 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[blog subscriptions]]></category>
		<category><![CDATA[Kindle]]></category>
		<category><![CDATA[make or break moments]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1175</guid>
		<description><![CDATA[Just recieved confirmation that this blog, Make or Break Moments, is available as a monthly subscription for you Kindle lovers.  Reading your favorite blogs on Kindle? Hopefully this is one of them.  For $1.99 per month subscription you can now receive the updates on your handheld reader.
Visit, Kindle:  Make or Break Moments to subscribe.
Want to [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/04/19/make-or-break-moments-available-on-kindle/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lonely? Join a Group</title>
		<link>http://www.makeorbreakmoments.com/2010/04/15/lonely-join-a-group/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/15/lonely-join-a-group/#comments</comments>
		<pubDate>Fri, 16 Apr 2010 01:30:45 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[discussion groups]]></category>
		<category><![CDATA[joining groups]]></category>
		<category><![CDATA[LinkedIn Groups]]></category>
		<category><![CDATA[Mashable]]></category>
		<category><![CDATA[Paul Douglas]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1163</guid>
		<description><![CDATA[If I were a betting woman I would say that you have joined LinkedIn.  You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry.  You may have done a little research on companies you hope to work with and you may have even [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/04/15/lonely-join-a-group/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Connect with Customers Via LinkedIn</title>
		<link>http://www.makeorbreakmoments.com/2010/04/07/connect-with-customers-via-linkedin/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/07/connect-with-customers-via-linkedin/#comments</comments>
		<pubDate>Wed, 07 Apr 2010 14:46:54 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1141</guid>
		<description><![CDATA[&#8220;I thought LinkedIn was just for job hunting,&#8221; I recently heard someone say. Someone else commented that &#8220;I don&#8217;t want to be active on LinkedIn because others in my company are involved and I don&#8217;t want them to think I&#8217;m looking for a job.&#8221;
LinkedIn is a wonderful job search tool, but there are so many [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/04/07/connect-with-customers-via-linkedin/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Finding New Ways to Reach the Customer</title>
		<link>http://www.makeorbreakmoments.com/2010/04/05/finding-new-ways-to-reach-the-customer/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/05/finding-new-ways-to-reach-the-customer/#comments</comments>
		<pubDate>Mon, 05 Apr 2010 23:18:17 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[hate my customer]]></category>
		<category><![CDATA[policy for social media]]></category>
		<category><![CDATA[put customers first]]></category>
		<category><![CDATA[top customer service blogs]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1133</guid>
		<description><![CDATA[Have you ever gone on vacation and returned so JAZZED that you just can&#8217;t wait to get started on business?  Well color me Miles Davis &#8211; I couldn&#8217;t be any more jazzier.  A week away from the office and I am bursting with new business ideas that I want to share with you. (BTW -the [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/04/05/finding-new-ways-to-reach-the-customer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Social Media: Marketing Tool, Money Maker, Customer Connector?</title>
		<link>http://www.makeorbreakmoments.com/2010/03/26/social-media-marketing-tool-money-maker-customer-connector/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/26/social-media-marketing-tool-money-maker-customer-connector/#comments</comments>
		<pubDate>Fri, 26 Mar 2010 13:00:19 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[earning customer loyalty]]></category>
		<category><![CDATA[global conversation]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1112</guid>
		<description><![CDATA[I was at the monthly Akron Blogger meeting yesterday and as always the conversation expands to more than just blogging. We all shared our thoughts about social media and what we were currently working on to increase our visibility and credibility on the Internet.
I view social media as the ultimate customer connnector but others in [...]]]></description>
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		<slash:comments>0</slash:comments>
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