http://www.makeorbreakmoments.com Building Customer Relationships One Moment at a Time Tue, 01 Nov 2011 22:23:20 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 http://www.makeorbreakmoments.com/2011/08/09/verizons-arbitrary-pricing-leads-to-customer-confusion/ http://www.makeorbreakmoments.com/2011/08/09/verizons-arbitrary-pricing-leads-to-customer-confusion/#comments Tue, 09 Aug 2011 17:32:12 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1734 http://www.makeorbreakmoments.com/2011/08/09/verizons-arbitrary-pricing-leads-to-customer-confusion/feed/ 1 http://www.makeorbreakmoments.com/2011/07/04/crying-baby-fancy-restaurant-piece-of-pie/ http://www.makeorbreakmoments.com/2011/07/04/crying-baby-fancy-restaurant-piece-of-pie/#comments Mon, 04 Jul 2011 15:15:01 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1718 http://www.makeorbreakmoments.com/2011/07/04/crying-baby-fancy-restaurant-piece-of-pie/feed/ 8 http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/ http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/#comments Mon, 22 Nov 2010 19:30:56 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1539 http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/feed/ 1 http://www.makeorbreakmoments.com/2010/10/21/us-soldier-sends-message-to-hp-support/ http://www.makeorbreakmoments.com/2010/10/21/us-soldier-sends-message-to-hp-support/#comments Thu, 21 Oct 2010 21:56:48 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1508 http://www.makeorbreakmoments.com/2010/10/21/us-soldier-sends-message-to-hp-support/feed/ 0 http://www.makeorbreakmoments.com/2010/06/16/being-right-doesnt-win-friends-and-influence-customers/ http://www.makeorbreakmoments.com/2010/06/16/being-right-doesnt-win-friends-and-influence-customers/#comments Wed, 16 Jun 2010 20:54:13 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1304 http://www.makeorbreakmoments.com/2010/06/16/being-right-doesnt-win-friends-and-influence-customers/feed/ 0 http://www.makeorbreakmoments.com/2010/04/14/i-hate-my-customer/ http://www.makeorbreakmoments.com/2010/04/14/i-hate-my-customer/#comments Wed, 14 Apr 2010 12:29:50 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1160 http://www.makeorbreakmoments.com/2010/04/14/i-hate-my-customer/feed/ 1 http://www.makeorbreakmoments.com/2010/03/29/top-customer-service-mistakes-companies-make/ http://www.makeorbreakmoments.com/2010/03/29/top-customer-service-mistakes-companies-make/#comments Mon, 29 Mar 2010 13:03:56 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1117 http://www.makeorbreakmoments.com/2010/03/29/top-customer-service-mistakes-companies-make/feed/ 2 http://www.makeorbreakmoments.com/2010/03/22/is-it-a-good-experience/ http://www.makeorbreakmoments.com/2010/03/22/is-it-a-good-experience/#comments Mon, 22 Mar 2010 21:21:18 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1108 http://www.makeorbreakmoments.com/2010/03/22/is-it-a-good-experience/feed/ 0 http://www.makeorbreakmoments.com/2010/02/08/toyota-rebuilds-trust/ http://www.makeorbreakmoments.com/2010/02/08/toyota-rebuilds-trust/#comments Mon, 08 Feb 2010 13:27:49 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1047 http://www.makeorbreakmoments.com/2010/02/08/toyota-rebuilds-trust/feed/ 1 http://www.makeorbreakmoments.com/2010/01/29/silence-is-deadly/ http://www.makeorbreakmoments.com/2010/01/29/silence-is-deadly/#comments Fri, 29 Jan 2010 19:29:03 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1029 http://www.makeorbreakmoments.com/2010/01/29/silence-is-deadly/feed/ 0