There are three schools of thought on product pricing: Set it and forget it Set it and haggle Leave it open for interpretation We are used to the price being the price and unless there is a coupon or special, the marked price is what you are expected to pay. Conversely, if you have traveled [...]
Now here is a dilema for you to chew on. Friends of mine just went out for a fancy dinner. They don’t normally go out, married over 30 years, both busy in their careers, they are lucky if they have time for a quick spin through the local drive through. But last weekend they decided [...]
This topic seems timely on the eve of Black Friday frenzy. Retailers are expecting a record breaking volume of shoppers and sales this week . In an effort to gain the customer’s first dollars they are opening even earlier – some on Thanksgiving day! The ads, the offers, the promises being offered in pre-Thanksgiving day [...]
I have to be honest – I don’t think I have any words to add to this message from a PRIOR HP customer. Talk about poor customer service! HP – do you have anything to say for your approach to helping customers?
I just had an argument with my son. Not the first. It comes down to a basic difference between what is right and what is wrong. I’m the parent and so therefore, I am right. No really. I am. But that apparently doesn’t matter as I’m watching him pack his suitcase. He has decided to move out. [...]
The stories are coming in fast and furious. I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? Did you save the day or choose to walk away?” Here’s one story from Claire: When I was younger, just [...]
We learn so much more from our mistakes, don’t we? I watch my kids, in particular my older son learn everything the hard way. Wouldn’t it be easier to just learn from others and not make the same mistake? Dennis Snow recently wrote a white paper about the 5 Mistakes Companies Make with Customer Service. In [...]
“Experience is what you get when you didn’t get what you wanted.” That quote comes from Randy Pausch and his book The Last Lecture. I’m behind the rest of the world in reading, what I would classify as one of the most inspiration books I’ve ever read. Randy’s book offers so many wonderful nuggets of [...]
Boy, Toyota has sure had a run of back luck recently. Accelerators that stick and brakes that don’t work. A bad combination. So how are they handling the situation? Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.” They aren’t hiding from the [...]
There is nothing worse than silence. Whoever said “no news is good news” or ”silence is golden” must have been the parent of a new born because as an entrepreneur and the mother of a college student – there is nothing worse than NO NEWS. It’s Friday. The end of the work week. I should [...]
