Building Customer Relationships One Moment at a Time

Category archive: Parent Moments

Being Right Doesn’t Win Friends and Influence Customers

I  just had an argument with my son.  Not the first.  It comes down to a basic difference between what is right and what is wrong.  I’m the parent and so therefore, I am right.  No really.  I am. But that apparently doesn’t matter as I’m watching him pack his suitcase. He has decided to move out. [...]

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Technology Makes Moments Even More Precious

I live in Ohio. My folks live in Arizona. Google maps indicates that there are 2,065 miles from my door to theirs.  In a good year I might see my folks four or five times.  I love those visits, but it is hard to stay connected with such a great distance. When I was growing [...]

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A Parent’s Make or Break Moment

I have two lovely children, Emily is 12 and Ben is 17 and a senior.  They are my reason for breathing.  They are my greatest joy.  They are my Excedrin Headache number 16, 43 and 91.  I love them dearly. In other words, I am your typical parent. Well, perhaps not typical.  When Ben was [...]

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Make or Break Moment at the Bus Stop

Make or Break Moments happen in all aspects of our lives.  It’s the weekend so I’m going to share a personal moment:  A Parent Moment. My daughter, Emily, entered middle school this year with all its stress of changing classes, bigger building and locker combination.  She immediately began struggling with remembering the necessary school work [...]

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