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	<title>Make or Break Moments &#187; Non Verbal Moments</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>Miscommunication The Death of Relationships</title>
		<link>http://www.makeorbreakmoments.com/2010/09/09/miscommunication-the-death-of-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/09/09/miscommunication-the-death-of-relationships/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 12:06:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Non Verbal Moments]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[miscommunication]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1453</guid>
		<description><![CDATA[I often speak about the importance and value of building customer relationships but today I want to talk about relationships within an organization. Glenn Ross asks a lot of really valuable questions in his post The Most Important Component in a Relationship.  What is it? Communication. He starts the article by quoting Dale Carnegie: &#8220;90 [...]]]></description>
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		<title>Do Clothes Make or Break the Moment?</title>
		<link>http://www.makeorbreakmoments.com/2008/09/22/do-clothes-make-or-break-the-moment/</link>
		<comments>http://www.makeorbreakmoments.com/2008/09/22/do-clothes-make-or-break-the-moment/#comments</comments>
		<pubDate>Mon, 22 Sep 2008 14:00:58 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Non Verbal Moments]]></category>
		<category><![CDATA[assumptions]]></category>
		<category><![CDATA[dress code]]></category>
		<category><![CDATA[dress for success]]></category>

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		<description><![CDATA[The stars were on parade at the Emmy&#8217;s last night &#8211; each having their Make or Break Moment live on the red carpet as paparazzi snapped and interviewers grabbed the most famous of the famous for a 30 second sound bite.  Make or break moments can happen even before you open your mouth.  So often [...]]]></description>
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