I often speak about the importance and value of building customer relationships but today I want to talk about relationships within an organization. Glenn Ross asks a lot of really valuable questions in his post The Most Important Component in a Relationship.  What is it? Communication. He starts the article by quoting Dale Carnegie: “90 [...]

The stars were on parade at the Emmy’s last night – each having their Make or Break Moment live on the red carpet as paparazzi snapped and interviewers grabbed the most famous of the famous for a 30 second sound bite.  Make or break moments can happen even before you open your mouth.  So often [...]