http://www.makeorbreakmoments.com Building Customer Relationships One Moment at a Time Tue, 01 Nov 2011 22:23:20 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 http://www.makeorbreakmoments.com/2011/11/01/this-service-stinks/ http://www.makeorbreakmoments.com/2011/11/01/this-service-stinks/#comments Tue, 01 Nov 2011 22:23:20 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1745 http://www.makeorbreakmoments.com/2011/11/01/this-service-stinks/feed/ 0 http://www.makeorbreakmoments.com/2011/01/06/making-it-easy-to-do-business/ http://www.makeorbreakmoments.com/2011/01/06/making-it-easy-to-do-business/#comments Thu, 06 Jan 2011 18:07:31 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1586 http://www.makeorbreakmoments.com/2011/01/06/making-it-easy-to-do-business/feed/ 1 http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/ http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/#comments Mon, 22 Nov 2010 19:30:56 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1539 http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/feed/ 1 http://www.makeorbreakmoments.com/2010/10/28/starbucks-refusal-hurts-barnes-and-noble-employees/ http://www.makeorbreakmoments.com/2010/10/28/starbucks-refusal-hurts-barnes-and-noble-employees/#comments Thu, 28 Oct 2010 12:31:00 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1519 http://www.makeorbreakmoments.com/2010/10/28/starbucks-refusal-hurts-barnes-and-noble-employees/feed/ 1 http://www.makeorbreakmoments.com/2010/10/21/us-soldier-sends-message-to-hp-support/ http://www.makeorbreakmoments.com/2010/10/21/us-soldier-sends-message-to-hp-support/#comments Thu, 21 Oct 2010 21:56:48 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1508 http://www.makeorbreakmoments.com/2010/10/21/us-soldier-sends-message-to-hp-support/feed/ 0 http://www.makeorbreakmoments.com/2010/10/11/brand-damage-by-association/ http://www.makeorbreakmoments.com/2010/10/11/brand-damage-by-association/#comments Mon, 11 Oct 2010 20:58:59 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1489 http://www.makeorbreakmoments.com/2010/10/11/brand-damage-by-association/feed/ 0 http://www.makeorbreakmoments.com/2010/10/10/united-breaks-guitars/ http://www.makeorbreakmoments.com/2010/10/10/united-breaks-guitars/#comments Mon, 11 Oct 2010 02:21:39 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1486 http://www.makeorbreakmoments.com/2010/10/10/united-breaks-guitars/feed/ 0 http://www.makeorbreakmoments.com/2010/10/05/a-teaching-moment/ http://www.makeorbreakmoments.com/2010/10/05/a-teaching-moment/#comments Tue, 05 Oct 2010 18:42:30 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1480 http://www.makeorbreakmoments.com/2010/10/05/a-teaching-moment/feed/ 1 http://www.makeorbreakmoments.com/2010/09/23/last-perception-is-the-lasting-impression/ http://www.makeorbreakmoments.com/2010/09/23/last-perception-is-the-lasting-impression/#comments Thu, 23 Sep 2010 12:24:28 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1473 http://www.makeorbreakmoments.com/2010/09/23/last-perception-is-the-lasting-impression/feed/ 0 http://www.makeorbreakmoments.com/2010/09/09/miscommunication-the-death-of-relationships/ http://www.makeorbreakmoments.com/2010/09/09/miscommunication-the-death-of-relationships/#comments Thu, 09 Sep 2010 12:06:56 +0000 Deborah Chaddock Brown http://www.makeorbreakmoments.com/?p=1453 http://www.makeorbreakmoments.com/2010/09/09/miscommunication-the-death-of-relationships/feed/ 1