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	<title>Make or Break Moments &#187; Listening</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>AllWrite Ink Celebrates Six Years &#8211; 25 Business Lessons</title>
		<link>http://www.makeorbreakmoments.com/2011/03/08/allwrite-ink-celebrates-six-years-25-business-lessons/</link>
		<comments>http://www.makeorbreakmoments.com/2011/03/08/allwrite-ink-celebrates-six-years-25-business-lessons/#comments</comments>
		<pubDate>Tue, 08 Mar 2011 11:29:10 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[AllWrite Ink]]></category>
		<category><![CDATA[build a network]]></category>
		<category><![CDATA[business customer relationships]]></category>
		<category><![CDATA[business lesson]]></category>
		<category><![CDATA[give back]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1665</guid>
		<description><![CDATA[Hard to believe it but on February 14, 2011, I celebrated six years of business.  They say that most small businesses fail within the first five years. Kind of like marriages hit that rocky point around seven. Well, as a business owner I have passed that hurdle. I thought I would take a moment and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Social Shopping &#8211; LinkedIn Connects to Save a Problem</title>
		<link>http://www.makeorbreakmoments.com/2011/02/07/social-shopping-linkedin-connects-to-save-a-problem/</link>
		<comments>http://www.makeorbreakmoments.com/2011/02/07/social-shopping-linkedin-connects-to-save-a-problem/#comments</comments>
		<pubDate>Mon, 07 Feb 2011 13:27:45 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Google Alerts]]></category>
		<category><![CDATA[listening to consumers]]></category>
		<category><![CDATA[Social Shopping]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1621</guid>
		<description><![CDATA[On Friday I had the pleasure of presenting my Social Media workshop to the participants of the Stark County Board of Mental Health during their annual conference. The group was lively and engaging and I had a great time.  During my discussion about social shopping and the consumer trend to connect with businesses, one of [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/02/07/social-shopping-linkedin-connects-to-save-a-problem/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Preparing for Customer Disappointment</title>
		<link>http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/</link>
		<comments>http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 19:30:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Listening]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Resolving Conflict]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[angry customers]]></category>
		<category><![CDATA[customer disappointment]]></category>
		<category><![CDATA[frustrated customers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1539</guid>
		<description><![CDATA[This topic seems timely on the eve of Black Friday frenzy.  Retailers are expecting a record breaking volume of shoppers and sales this week . In an effort to gain the customer&#8217;s first dollars they are opening even earlier &#8211; some on Thanksgiving day!  The ads, the offers, the promises being offered in pre-Thanksgiving day [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/11/22/preparing-for-customer-disappointment/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Marketing with Honesty to Build Customer Relationships</title>
		<link>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/#comments</comments>
		<pubDate>Fri, 13 Aug 2010 13:29:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[honest communication]]></category>
		<category><![CDATA[honesty with customers]]></category>
		<category><![CDATA[Reader's Entertainment Radio]]></category>
		<category><![CDATA[Sheila English]]></category>
		<category><![CDATA[Sherre DeMao]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1422</guid>
		<description><![CDATA[Last evening I had the opportunity to participate in a radio show &#8211; Reader&#8217;s Entertainment Radio - hosted by Sheila English.  Sheila interviewed myself and Sherre DeMao &#8211; founder of SLD Unlimted Marketing/PR, Inc.  Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Sell What the Customer Wants &#8211; Not What You Want to Sell</title>
		<link>http://www.makeorbreakmoments.com/2010/06/15/sell-what-the-customer-wants-not-what-you-want-to-sell/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/15/sell-what-the-customer-wants-not-what-you-want-to-sell/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 18:01:50 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[customer relationship]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[putting the customer first]]></category>
		<category><![CDATA[Selling techniques]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1301</guid>
		<description><![CDATA[My son has his first sales job; selling Cutco knives.   It is quite an experience.  He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process.  At least financially. He&#8217;s too new in the sales game to have learned [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/15/sell-what-the-customer-wants-not-what-you-want-to-sell/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Real Time Reviews via Mobile Devices &#8211; Are You Prepared?</title>
		<link>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 20:26:19 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Listening]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[bad customer experiences]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[real time reviews]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1272</guid>
		<description><![CDATA[Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. If your customer is between the ages of 18-35 &#8211; you need to learn to master the art of social media &#8211; or at the very least &#8211; be listening real close and often to what is being said. Of all [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do Your Employees Hate You?</title>
		<link>http://www.makeorbreakmoments.com/2010/03/17/do-your-employees-hate-you/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/17/do-your-employees-hate-you/#comments</comments>
		<pubDate>Wed, 17 Mar 2010 13:59:27 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Bruce Katcher]]></category>
		<category><![CDATA[employee communication]]></category>
		<category><![CDATA[listening]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1098</guid>
		<description><![CDATA[I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.  Happy employees equal happy customers.  &#8220;If mamma hate happy, ain&#8217;t nobody happy.&#8221; In the book 30 Reasons Employees Hate Their Managers [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/03/17/do-your-employees-hate-you/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>12 Customer Service Lessons</title>
		<link>http://www.makeorbreakmoments.com/2010/03/12/12-customer-service-lessons/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/12/12-customer-service-lessons/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 13:40:13 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[active listening]]></category>
		<category><![CDATA[customer service lessons]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1087</guid>
		<description><![CDATA[I recently received an email bringing my attention to an article focusing on 12 customer service lessons from the best customer service companies. Although I don&#8217;t believe there were any huge new &#8220;ah ha&#8221; moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don&#8217;t [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/03/12/12-customer-service-lessons/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Look for the Pattern You Can&#8217;t Ignore</title>
		<link>http://www.makeorbreakmoments.com/2010/01/20/look-for-the-pattern-you-cant-ignore/</link>
		<comments>http://www.makeorbreakmoments.com/2010/01/20/look-for-the-pattern-you-cant-ignore/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 13:41:38 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Listening]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Resolving Conflict]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Electric Impulse]]></category>
		<category><![CDATA[Leslie Ungar]]></category>
		<category><![CDATA[lost customers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=997</guid>
		<description><![CDATA[Have you ever lost a customer and didn&#8217;t know why?  I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers.  She shared a story with me that really helped put things in perspective. As the economy takes its good old time recovering, the trickle down effect of lower revenues [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/01/20/look-for-the-pattern-you-cant-ignore/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do You Own the Gap?</title>
		<link>http://www.makeorbreakmoments.com/2009/12/10/do-you-own-the-gap/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/10/do-you-own-the-gap/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 22:07:23 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Boardroom]]></category>
		<category><![CDATA[own the gap]]></category>
		<category><![CDATA[pain]]></category>
		<category><![CDATA[Sandler Training]]></category>
		<category><![CDATA[uncover opportunities]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=908</guid>
		<description><![CDATA[We did a book swap at Boardroom this morning and I picked up the book 5 Minutes with the VITO - a Sandler Sales book.  VITO stands for Very Important Top Officer and is the one person in the company that can say YES.  The prospect every sales person longs to meet and build a [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/10/do-you-own-the-gap/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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