<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Make or Break Moments &#187; Listening</title>
	<atom:link href="http://www.makeorbreakmoments.com/category/loyalty/listening-loyalty/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.makeorbreakmoments.com</link>
	<description>When the next words you say can make all the difference...</description>
	<lastBuildDate>Fri, 03 Sep 2010 18:53:34 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.5</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Marketing with Honesty to Build Customer Relationships</title>
		<link>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/#comments</comments>
		<pubDate>Fri, 13 Aug 2010 13:29:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[honest communication]]></category>
		<category><![CDATA[honesty with customers]]></category>
		<category><![CDATA[Reader's Entertainment Radio]]></category>
		<category><![CDATA[Sheila English]]></category>
		<category><![CDATA[Sherre DeMao]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1422</guid>
		<description><![CDATA[Last evening I had the opportunity to participate in a radio show &#8211; Reader&#8217;s Entertainment Radio - hosted by Sheila English.  Sheila interviewed myself and Sherre DeMao &#8211; founder of SLD Unlimted Marketing/PR, Inc. 
Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers. [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://readersentertainment.tv/radio/wp-content/uploads/2010/08/RER8-12-10.mp3" length="7136363" type="audio/mpeg" />
		</item>
		<item>
		<title>Sell What the Customer Wants &#8211; Not What You Want to Sell</title>
		<link>http://www.makeorbreakmoments.com/2010/06/15/sell-what-the-customer-wants-not-what-you-want-to-sell/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/15/sell-what-the-customer-wants-not-what-you-want-to-sell/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 18:01:50 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[customer relationship]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[putting the customer first]]></category>
		<category><![CDATA[Selling techniques]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1301</guid>
		<description><![CDATA[My son has his first sales job; selling Cutco knives.   It is quite an experience.  He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process.  At least financially.
He&#8217;s too new in the sales game to have learned the [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/15/sell-what-the-customer-wants-not-what-you-want-to-sell/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Real Time Reviews via Mobile Devices &#8211; Are You Prepared?</title>
		<link>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 20:26:19 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Listening]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[bad customer experiences]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[real time reviews]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1272</guid>
		<description><![CDATA[Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution.
If your customer is between the ages of 18-35 &#8211; you need to learn to master the art of social media &#8211; or at the very least &#8211; be listening real close and often to what is being said. Of all of [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/02/real-time-reviews-via-mobile-devices-are-you-prepared/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do Your Employees Hate You?</title>
		<link>http://www.makeorbreakmoments.com/2010/03/17/do-your-employees-hate-you/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/17/do-your-employees-hate-you/#comments</comments>
		<pubDate>Wed, 17 Mar 2010 13:59:27 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Bruce Katcher]]></category>
		<category><![CDATA[employee communication]]></category>
		<category><![CDATA[listening]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1098</guid>
		<description><![CDATA[I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.  Happy employees equal happy customers.  &#8220;If mamma hate happy, ain&#8217;t nobody happy.&#8221;
In the book 30 Reasons Employees Hate Their Managers by [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/03/17/do-your-employees-hate-you/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>12 Customer Service Lessons</title>
		<link>http://www.makeorbreakmoments.com/2010/03/12/12-customer-service-lessons/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/12/12-customer-service-lessons/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 13:40:13 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[active listening]]></category>
		<category><![CDATA[customer service lessons]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1087</guid>
		<description><![CDATA[I recently received an email bringing my attention to an article focusing on 12 customer service lessons from the best customer service companies. Although I don&#8217;t believe there were any huge new &#8220;ah ha&#8221; moments, the list is a good one that focuses on the importance and value of building relationships with customers.

Keep it personal
Don&#8217;t make the [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/03/12/12-customer-service-lessons/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Look for the Pattern You Can&#8217;t Ignore</title>
		<link>http://www.makeorbreakmoments.com/2010/01/20/look-for-the-pattern-you-cant-ignore/</link>
		<comments>http://www.makeorbreakmoments.com/2010/01/20/look-for-the-pattern-you-cant-ignore/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 13:41:38 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Listening]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Resolving Conflict]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Electric Impulse]]></category>
		<category><![CDATA[Leslie Ungar]]></category>
		<category><![CDATA[lost customers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=997</guid>
		<description><![CDATA[Have you ever lost a customer and didn&#8217;t know why? 
I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers.  She shared a story with me that really helped put things in perspective.
As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/01/20/look-for-the-pattern-you-cant-ignore/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do You Own the Gap?</title>
		<link>http://www.makeorbreakmoments.com/2009/12/10/do-you-own-the-gap/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/10/do-you-own-the-gap/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 22:07:23 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Boardroom]]></category>
		<category><![CDATA[own the gap]]></category>
		<category><![CDATA[pain]]></category>
		<category><![CDATA[Sandler Training]]></category>
		<category><![CDATA[uncover opportunities]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=908</guid>
		<description><![CDATA[We did a book swap at Boardroom this morning and I picked up the book 5 Minutes with the VITO - a Sandler Sales book.  VITO stands for Very Important Top Officer and is the one person in the company that can say YES.  The prospect every sales person longs to meet and build a [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/10/do-you-own-the-gap/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Do Customers Want?  Ask Them</title>
		<link>http://www.makeorbreakmoments.com/2009/11/23/what-do-customers-want-ask-them/</link>
		<comments>http://www.makeorbreakmoments.com/2009/11/23/what-do-customers-want-ask-them/#comments</comments>
		<pubDate>Mon, 23 Nov 2009 15:28:44 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[ask a question]]></category>
		<category><![CDATA[ask questions]]></category>
		<category><![CDATA[learn from customers]]></category>
		<category><![CDATA[survey customers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=873</guid>
		<description><![CDATA[We say it all the time, but how often do we ask our customers what they want, what they value, what experience they desire?
I remember IN THE OLD DAYS when I worked for Pearle Vision, we&#8217;d hire a company to conduct exit interviews. People would stand outside the store and ask customers a series of [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/11/23/what-do-customers-want-ask-them/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
