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	<title>Make or Break Moments &#187; Interviewing Moments</title>
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	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>Are the First Words You Utter a Total Turnoff?</title>
		<link>http://www.makeorbreakmoments.com/2008/10/03/are-the-first-words-you-utter-a-total-turnoff/</link>
		<comments>http://www.makeorbreakmoments.com/2008/10/03/are-the-first-words-you-utter-a-total-turnoff/#comments</comments>
		<pubDate>Fri, 03 Oct 2008 11:26:41 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Interviewing Moments]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[opening comments]]></category>
		<category><![CDATA[opening statements]]></category>

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		<description><![CDATA[&#8220;This is probably a stupid idea but&#8230;&#8221; &#8220;I don&#8217;t mean to interrupt, but&#8230;&#8221; &#8220;This may sound silly but&#8230;&#8221; Have you ever been in a meeting and opened your comment with one of those phrases?  Steve Roesler of All Things Workplace talked about how we reduce our influence with just a few words. Steve says &#8220;I&#8217;ve [...]]]></description>
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