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	<title>Make or Break Moments &#187; Internet Connections</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>Why Do We Love Consumer Reports?</title>
		<link>http://www.makeorbreakmoments.com/2009/12/07/why-do-we-love-consumer-reports/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/07/why-do-we-love-consumer-reports/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 16:24:02 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Internet Connections]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[consistent]]></category>
		<category><![CDATA[Consumer Reports]]></category>
		<category><![CDATA[customer focused]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=902</guid>
		<description><![CDATA[Do you ever read Consumer Reports?  I know that when I plan to make a large purchase, I&#8217;ll research before heading to the store (or car lot) by looking for a recent issue of Consumer Reports for the scoop.  But they don&#8217;t just research the large ticket items. I was doing a little work at [...]]]></description>
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		<title>Making it Easy for Customers to Find You</title>
		<link>http://www.makeorbreakmoments.com/2009/10/21/making-it-easy-for-customers-to-find-you/</link>
		<comments>http://www.makeorbreakmoments.com/2009/10/21/making-it-easy-for-customers-to-find-you/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 11:46:34 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Internet Connections]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[brand awareness]]></category>
		<category><![CDATA[easy to find]]></category>
		<category><![CDATA[Honor Society]]></category>
		<category><![CDATA[John Jay and Rich]]></category>
		<category><![CDATA[Jonas Bros]]></category>
		<category><![CDATA[pick a brand]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=835</guid>
		<description><![CDATA[Have you heard of the new pop band opening for the Jonas Bros?  Honor Society. While in Phoenix I heard them interviewed on the wildly popular morning talk show John Jay and Rich and they were fun, quick and talented.  But the thing I took away the most from their interview was that they &#8220;got&#8221; [...]]]></description>
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		<title>Real Customer Connections using Social Media</title>
		<link>http://www.makeorbreakmoments.com/2009/04/27/real-customer-connections-using-social-media/</link>
		<comments>http://www.makeorbreakmoments.com/2009/04/27/real-customer-connections-using-social-media/#comments</comments>
		<pubDate>Mon, 27 Apr 2009 12:07:27 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Internet Connections]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[apologies]]></category>
		<category><![CDATA[Church of the Customer]]></category>
		<category><![CDATA[customer connections]]></category>
		<category><![CDATA[Dominos Pizza apology]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=543</guid>
		<description><![CDATA[&#8220;I just have a local business.  How can social media help me?  It looks like a big, confusing waste of time to me!&#8221; Have you heard this?  Do you say this?  As a speaker of such topics as customer service and marketing for entrepreneurs, I often talk of the value of making the most of [...]]]></description>
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		<title>Make or Break Moments Online</title>
		<link>http://www.makeorbreakmoments.com/2008/11/26/make-or-break-moments-online/</link>
		<comments>http://www.makeorbreakmoments.com/2008/11/26/make-or-break-moments-online/#comments</comments>
		<pubDate>Wed, 26 Nov 2008 15:00:41 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Internet Connections]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[connecting with customers]]></category>
		<category><![CDATA[customer's perspective]]></category>
		<category><![CDATA[online moments]]></category>

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		<description><![CDATA[Early Bloomer, a fellow twitterer, asked the question &#8220;What is a make or break moment for an online store.&#8221; That&#8217;s a great question.  We may think of customer connections as only happening in person or over the phone but it today&#8217;s technology age, the Internet is a key way that our customers find us/do business [...]]]></description>
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