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	<title>Make or Break Moments &#187; Honest Moments</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
	<lastBuildDate>Tue, 01 Nov 2011 22:23:20 +0000</lastBuildDate>
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		<title>AllWrite Ink Celebrates Six Years &#8211; 25 Business Lessons</title>
		<link>http://www.makeorbreakmoments.com/2011/03/08/allwrite-ink-celebrates-six-years-25-business-lessons/</link>
		<comments>http://www.makeorbreakmoments.com/2011/03/08/allwrite-ink-celebrates-six-years-25-business-lessons/#comments</comments>
		<pubDate>Tue, 08 Mar 2011 11:29:10 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[AllWrite Ink]]></category>
		<category><![CDATA[build a network]]></category>
		<category><![CDATA[business customer relationships]]></category>
		<category><![CDATA[business lesson]]></category>
		<category><![CDATA[give back]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1665</guid>
		<description><![CDATA[Hard to believe it but on February 14, 2011, I celebrated six years of business.  They say that most small businesses fail within the first five years. Kind of like marriages hit that rocky point around seven. Well, as a business owner I have passed that hurdle. I thought I would take a moment and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Judge Patricia Cosgrove Understands Her Audience</title>
		<link>http://www.makeorbreakmoments.com/2011/01/23/judge-patricia-cosgrove-understands-her-audience/</link>
		<comments>http://www.makeorbreakmoments.com/2011/01/23/judge-patricia-cosgrove-understands-her-audience/#comments</comments>
		<pubDate>Sun, 23 Jan 2011 21:07:47 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[Judge Patricia Cosgrove]]></category>
		<category><![CDATA[jury duty]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1599</guid>
		<description><![CDATA[This past week I did my civic duty by serving on a jury trial in Judge Cosgrove&#8217;s courtroom. I&#8217;m not here to talk about the case - but rather want to talk about the culture Judge Cosgrove has developed in her courtroom. As part of the case (a wrongful death suit in which a medical practice [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Marketing with Honesty to Build Customer Relationships</title>
		<link>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/08/13/marketing-with-honesty-to-build-customer-relationships/#comments</comments>
		<pubDate>Fri, 13 Aug 2010 13:29:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[honest communication]]></category>
		<category><![CDATA[honesty with customers]]></category>
		<category><![CDATA[Reader's Entertainment Radio]]></category>
		<category><![CDATA[Sheila English]]></category>
		<category><![CDATA[Sherre DeMao]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1422</guid>
		<description><![CDATA[Last evening I had the opportunity to participate in a radio show &#8211; Reader&#8217;s Entertainment Radio - hosted by Sheila English.  Sheila interviewed myself and Sherre DeMao &#8211; founder of SLD Unlimted Marketing/PR, Inc.  Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Shining the Spotlight on Hidden Agendas</title>
		<link>http://www.makeorbreakmoments.com/2010/07/05/shining-the-spotlight-on-hidden-agendas/</link>
		<comments>http://www.makeorbreakmoments.com/2010/07/05/shining-the-spotlight-on-hidden-agendas/#comments</comments>
		<pubDate>Mon, 05 Jul 2010 20:03:17 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[hidden agenda]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1350</guid>
		<description><![CDATA[I&#8217;ve said it before, I&#8217;m a sucker for those love reality shows; the Bachelor and the Bachelorette have my undivided attention.  Why? It is fun television. The most dramatic rose ceremony evermay be a little hokie but it is what it sets out to be. 25 people looking for love on national television and one [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Price Isn&#8217;t the Primary Loyalty Factor</title>
		<link>http://www.makeorbreakmoments.com/2010/06/09/price-isnt-the-primary-loyalty-factor/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/09/price-isnt-the-primary-loyalty-factor/#comments</comments>
		<pubDate>Wed, 09 Jun 2010 21:14:51 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[discounts]]></category>
		<category><![CDATA[Levin Furniture]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[quality]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1290</guid>
		<description><![CDATA[I just bought a new chair. It was time. The last time I bought a chair I was pregnant with my first born. That&#8217;s him sitting in the new chair. He&#8217;s 19. I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I&#8217;ve [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Getting Past Ego to Reach Customers</title>
		<link>http://www.makeorbreakmoments.com/2010/03/15/getting-past-ego-to-reach-customers/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/15/getting-past-ego-to-reach-customers/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 15:09:53 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[appreciate the gifts]]></category>
		<category><![CDATA[listening to customers]]></category>
		<category><![CDATA[Peaks and Valleys]]></category>
		<category><![CDATA[Spencer Johnson]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1094</guid>
		<description><![CDATA[I just finished reading Spencer Johnson, M.D.&#8217;s new book Peaks and Valleys.  Just like the One Minute Manager and Who Moved My Cheese, the book is set up in a story format to share the great insights of the author.  Basically the book is about how we view the peaks and valleys of our life; [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/03/15/getting-past-ego-to-reach-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Be Careful of Words that Brand You</title>
		<link>http://www.makeorbreakmoments.com/2009/12/01/be-careful-of-words-that-brand-you/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/01/be-careful-of-words-that-brand-you/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 21:15:23 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[customer trust]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[relationships]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=889</guid>
		<description><![CDATA[&#8220;Sticks and stones may break my bones, but words can never hurt me.&#8221; That may be true, but some words can alter how one person feels about another or how a customer feels about a business. Take this little romance story:  Once upon a time there was a man and woman of a certain age [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/01/be-careful-of-words-that-brand-you/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Honesty is the Best Policy</title>
		<link>http://www.makeorbreakmoments.com/2009/05/04/honesty-is-the-best-policy/</link>
		<comments>http://www.makeorbreakmoments.com/2009/05/04/honesty-is-the-best-policy/#comments</comments>
		<pubDate>Mon, 04 May 2009 19:59:18 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[Miracle on 34th street]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=556</guid>
		<description><![CDATA[Let’s play a little game. I’ll name a profession.  What’s the first word that comes to mind?   ·        Used car salesman ·        Insurance sales representative ·        Lawyer ·        Financial advisor ·        Financial investor Did any positive words come to mind? Did the word “honest” immediately pop in your head?  If so – you have [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/05/04/honesty-is-the-best-policy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Open, Regular, Honest Communication Key to Customer Relationships</title>
		<link>http://www.makeorbreakmoments.com/2009/01/13/open-regular-honest-communication-key-to-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2009/01/13/open-regular-honest-communication-key-to-customer-relationships/#comments</comments>
		<pubDate>Tue, 13 Jan 2009 14:05:43 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[communicating with customers]]></category>
		<category><![CDATA[honest communication]]></category>
		<category><![CDATA[open communication]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=349</guid>
		<description><![CDATA[Yesterday President George W. Bush held his final press conference of his presidency. It was his 47th conference in eight years. That&#8217;s about one opportunity to communicate his message every OTHER month. In contrast, the President Elect, Barack Obama has held 16 press meetings since being elected November 4, 2008. That&#8217;s about one every four [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/01/13/open-regular-honest-communication-key-to-customer-relationships/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Tender Moment with the Obama&#8217;s</title>
		<link>http://www.makeorbreakmoments.com/2008/11/28/a-tender-moment-with-the-obamas/</link>
		<comments>http://www.makeorbreakmoments.com/2008/11/28/a-tender-moment-with-the-obamas/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 14:00:44 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Barack Obama]]></category>
		<category><![CDATA[Barbara Walters]]></category>
		<category><![CDATA[being relatable]]></category>
		<category><![CDATA[Michelle Obama]]></category>
		<category><![CDATA[President-elect]]></category>
		<category><![CDATA[private moments]]></category>
		<category><![CDATA[revealing your human side]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=232</guid>
		<description><![CDATA[Did you watch Barbara Walter&#8217;s interview with the president elect and his wife on Wednesday night?  YouTube has the entire event in small segments and I would recommend you watch if you haven&#8217;t. During the first part of the interview with Michelle, (around minute 3 of the attached video) there is a tender, honest moment [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2008/11/28/a-tender-moment-with-the-obamas/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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