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	<title>Make or Break Moments &#187; Greeting</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>Melody Practically Sings Her Menu</title>
		<link>http://www.makeorbreakmoments.com/2011/01/29/melody-practically-sings-her-menu/</link>
		<comments>http://www.makeorbreakmoments.com/2011/01/29/melody-practically-sings-her-menu/#comments</comments>
		<pubDate>Sat, 29 Jan 2011 18:40:53 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[Crooked River Grille]]></category>
		<category><![CDATA[great experience]]></category>
		<category><![CDATA[passion]]></category>
		<category><![CDATA[settting apart]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1607</guid>
		<description><![CDATA[Had a business lunch at the Crooked River Grill on Thursday. Melody was our waitress and she greeted us with warmth and enthusiasm. She engaged us in conversation and her interpretation of the menu was nothing short of epic! I had to stop her half way through her explanation of the menu that she&#8217;d interpretated as [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Customers Look for Personalization</title>
		<link>http://www.makeorbreakmoments.com/2010/02/25/customers-look-for-personalization/</link>
		<comments>http://www.makeorbreakmoments.com/2010/02/25/customers-look-for-personalization/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 01:09:55 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[customer service trends]]></category>
		<category><![CDATA[personal greeting]]></category>
		<category><![CDATA[personalization]]></category>
		<category><![CDATA[Small Business Trends]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1076</guid>
		<description><![CDATA[I was at lunch today with another woman business owner and we were talking about the different generations and their approach to communication, business and customer service. She&#8217;d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts. &#8220;They are looking to learn how to make or purchase things [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Greet Customers Like a Dog</title>
		<link>http://www.makeorbreakmoments.com/2009/10/23/greet-customers-like-a-dog/</link>
		<comments>http://www.makeorbreakmoments.com/2009/10/23/greet-customers-like-a-dog/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 11:14:39 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[build relationships]]></category>
		<category><![CDATA[Dale Carnegie]]></category>
		<category><![CDATA[greeting customers]]></category>
		<category><![CDATA[influence people]]></category>
		<category><![CDATA[Jeff Nischwitz]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=842</guid>
		<description><![CDATA[Yesterday I was sharing Jeff Nischwitz&#8217;s thoughts on networking to build relationships in which he said it is more important to be INTERESTED than interesting. I was reminded of that fact when thumbing through an old, worn copy of How to Win Friends and Influence People by Dale Carnegie, copyright 1936. In the section Six Ways to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Building Relationships through Networking</title>
		<link>http://www.makeorbreakmoments.com/2009/10/22/building-relationships-through-networking/</link>
		<comments>http://www.makeorbreakmoments.com/2009/10/22/building-relationships-through-networking/#comments</comments>
		<pubDate>Thu, 22 Oct 2009 12:18:33 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[build relationships]]></category>
		<category><![CDATA[Jeff Nischwitz]]></category>
		<category><![CDATA[networking]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=838</guid>
		<description><![CDATA[Do you still view networking/after hours events as a race to see how many business cards you can gather?  I just recently went to such an event where the host gave a gift to the person who&#8217;d obtained the most cards.  How can you build relationships when all you really want is the card.  And [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Please Excuse Me For a Moment</title>
		<link>http://www.makeorbreakmoments.com/2009/09/01/please-excuse-me-for-a-moment/</link>
		<comments>http://www.makeorbreakmoments.com/2009/09/01/please-excuse-me-for-a-moment/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 11:23:52 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Resolving Conflict]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[juggling multiple customers]]></category>
		<category><![CDATA[more than one customer at a time]]></category>
		<category><![CDATA[please excuse me]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=764</guid>
		<description><![CDATA[There is nothing that makes me angrier than being ignored.  Well, there are a few things but as a CUSTOMER, being ignored is unforgivable.  It&#8217;s rude.  It makes me question my loyalty. Yesterday I stopped by the local Wal-mart where I&#8217;d ordered photo prints via the Internet.  The pictures were supposed to be completed by [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Two Sides of Pricing</title>
		<link>http://www.makeorbreakmoments.com/2009/08/27/two-sides-of-pricing/</link>
		<comments>http://www.makeorbreakmoments.com/2009/08/27/two-sides-of-pricing/#comments</comments>
		<pubDate>Thu, 27 Aug 2009 14:04:10 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Greeting]]></category>
		<category><![CDATA[Alan Weiss]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[value based fees]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=743</guid>
		<description><![CDATA[I need to move two pieces of furniture from the basement to a room on the first floor.  I can&#8217;t do it alone and my son has gone to college.  The last time I moved I used Two Men and a Truck and wondered if they would come and help me out. Conveniently they have [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Do You Match Your Message</title>
		<link>http://www.makeorbreakmoments.com/2009/07/14/do-you-match-your-message/</link>
		<comments>http://www.makeorbreakmoments.com/2009/07/14/do-you-match-your-message/#comments</comments>
		<pubDate>Tue, 14 Jul 2009 20:16:39 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[brand image]]></category>
		<category><![CDATA[inconsistency]]></category>
		<category><![CDATA[match your message]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=663</guid>
		<description><![CDATA[I was just attended a fair at which a number of people sat at a series of long tables advertising workshops and classes they were going to be teaching this week.  There were classes on philosophy,scrap-booking, yoga and sailing.  They ran the gambit of education to entertainment; crafting to communication. My Mom and I walked [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>You Had me At Hello: Greeting Customers</title>
		<link>http://www.makeorbreakmoments.com/2008/11/24/you-had-me-at-hello-greeting-customers/</link>
		<comments>http://www.makeorbreakmoments.com/2008/11/24/you-had-me-at-hello-greeting-customers/#comments</comments>
		<pubDate>Mon, 24 Nov 2008 21:02:46 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Greeting]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[greeting customers]]></category>
		<category><![CDATA[make customers feel welcome]]></category>
		<category><![CDATA[saying hello]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=197</guid>
		<description><![CDATA[Remember this scene? Tom Cruise&#8217;s self-absorbed character in the movie Jerry McGuire has finally realized what is important in life. Renee stops him before he cries her a river and says &#8220;You had me at hello.&#8221; Don&#8217;t we wish our customers would feel the same way? The first impression we give; our location, our merchandise, [...]]]></description>
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		<slash:comments>0</slash:comments>
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