The finalists have been announced in this amazing competition that focused the spotlight on small business. NBC and American Express have combined forces to create a competition in which three finalists have been selected and how YOU can to vote on the winners: Sacred Wind Communications out of New Mexico Happy Baby, organic baby food [...]
Business Week announced their 2009 Customer Service Champs; the top 25 businesses offering the best customer service experience. This is the third year Business Week has ranked businesses based on the quality of staff, efficiency of service, likeliness to refer and the percentage that will make a return visit. Leading the pack this year is [...]
In the August edition of Entrepreneur we are reminded of the Wendy’s customer who claimed she found a finger in her chili. After an investigation insued, the truth came out – she had planted the offending digit, but as Entrepreneur reminds us – the damage had been done. Sales fell. Franchise owners suffered. To-go coffee [...]
I know I usually talk about customer service – but bare with me for a moment. Great customer service comes from a culture focused on customers led by leaders who understand that the customer is what drives business. So let’s look at the leader for a moment. I found it interesting that two blogs I [...]
A friend of mine works for a large, highly recognizable insurance firm. We got to talking about customer service and she shared the fact that in her company the historical culture was the opposite of customer focus. “We were the only place certain people could obtain insurance and so they were lucky we even took [...]
Can you believe we are nearing the end of the first quarter of 2009? Time goes so fast and yet so little changes. I was in a planning meeting recently in which we discussed our focus for 2009. Lively discussion ensued but I wondered how much effort was being put towards making change happen for [...]
Guess what? My customer service message has just been expanded to include Life Classroom! If you aren’t familiar with Life classroom it is an online resource and membership community for continuing education across all walks of life. I have been asked to be the customer service expert providing articles and monthly webinars. In fact, my first webinar [...]
Andy Wibbels, blogger, speaker and author of BlogWild – a book I just love-love-love that helps you get started blogging, just posted his 5 Ways He’ll F— Up 2009. He starts his post by saying: Instead of a list of tips and tricks on how to extract the maximum Shamwow out of your new year, [...]
It is Christmas Eve. A time of tradition, family, music, great food and gift giving. As a crafter, I begin in the summer thinking of gifts I might make to give. A small cross-stitched ornament, a crocheted blanket in college colors, a stuffed bear decked out in queenly attire or the Sleepy Santa pictured above. [...]
I went shopping at Borders last night. I LOVE to shop at Borders. I could spend hours just in the bargain section alone but last night I was on a mission – I wanted to see what customer service books they had on the shelves. I soon found myself in familiar territory: The Business Section. [...]
