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	<title>Make or Break Moments &#187; General</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>Let Us Count Our Blessings</title>
		<link>http://www.makeorbreakmoments.com/2011/03/16/let-us-count-our-blessings/</link>
		<comments>http://www.makeorbreakmoments.com/2011/03/16/let-us-count-our-blessings/#comments</comments>
		<pubDate>Wed, 16 Mar 2011 23:23:49 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[American Red Cross]]></category>
		<category><![CDATA[count our blessings]]></category>
		<category><![CDATA[make a difference]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1674</guid>
		<description><![CDATA[Are you watching the news? Of course you are &#8211; how could you not? It is at times like this when we witness the devastation through no fault of anyone and the subsequent death, injury and homelessness that we should stop and count our blessings. We have a chance to make a difference &#8211; you [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Very Merry Christmas and Happy Holidays to All</title>
		<link>http://www.makeorbreakmoments.com/2010/12/24/a-very-merry-christmas-and-happy-holidays-to-all/</link>
		<comments>http://www.makeorbreakmoments.com/2010/12/24/a-very-merry-christmas-and-happy-holidays-to-all/#comments</comments>
		<pubDate>Sat, 25 Dec 2010 04:07:24 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Merry Christmas from Deborah Chaddock Brown]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1569</guid>
		<description><![CDATA[]]></description>
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		<slash:comments>0</slash:comments>
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		<title>August 7th Treasure Your Customers day</title>
		<link>http://www.makeorbreakmoments.com/2010/08/07/august-7th-treasure-your-customers-day/</link>
		<comments>http://www.makeorbreakmoments.com/2010/08/07/august-7th-treasure-your-customers-day/#comments</comments>
		<pubDate>Sat, 07 Aug 2010 20:18:53 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1418</guid>
		<description><![CDATA[Happy Customer Day! I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006.  But it certainly didn&#8217;t start there.  Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind: August 7 marks &#8220;Treasure Your Customers Day.&#8221; Rewarding customers means more than quirky holiday discounts [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Make or Break Moments TV &#8211; almost</title>
		<link>http://www.makeorbreakmoments.com/2010/06/08/make-or-break-moments-tv-almost/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/08/make-or-break-moments-tv-almost/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 14:54:46 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Websites]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1287</guid>
		<description><![CDATA[Have you ever set out to do the right thing, the professional thing and your inner child just took over? That happened to me yesterday. I was shooting a series of one minute commercials for different aspects of my business. One of the commercials was actually the introduction for a series of customer relationship building [...]]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Elite Women Around the World &#8211; Make a Difference</title>
		<link>http://www.makeorbreakmoments.com/2010/04/14/elite-women-around-the-world-make-a-difference/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/14/elite-women-around-the-world-make-a-difference/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 11:36:47 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Almas Jiwani]]></category>
		<category><![CDATA[Cleveland]]></category>
		<category><![CDATA[collaborate]]></category>
		<category><![CDATA[economic development trade summit]]></category>
		<category><![CDATA[Elite Women around the world]]></category>
		<category><![CDATA[make connections]]></category>
		<category><![CDATA[Ohio]]></category>
		<category><![CDATA[Tina Jesson]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1152</guid>
		<description><![CDATA[In Cleveland, Ohio on May 5, 2010, hundreds of women in business will gather to network and learn how to promote, advance, encourage and inspire each other in business.  This regional economic development trade summit is the brain child of Rita Singh from Miraj International. The keynote address will be given by Ms. Almas Jiwani, [...]]]></description>
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		<title>Time for a Midmorning Gift to You</title>
		<link>http://www.makeorbreakmoments.com/2010/01/19/time-for-a-midmorning-gift-to-you/</link>
		<comments>http://www.makeorbreakmoments.com/2010/01/19/time-for-a-midmorning-gift-to-you/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 16:16:02 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[General Foods International Coffee]]></category>
		<category><![CDATA[mocha frappuccino]]></category>
		<category><![CDATA[Starbucks]]></category>
		<category><![CDATA[Weight Watchers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=993</guid>
		<description><![CDATA[Did you hear about the new prices at Starbucks? I have to confess.  I don&#8217;t like Starbucks coffee &#8211; too acidic, but I do love their frappuccinos.  But the budget just can&#8217;t handle the cost and my waistline can&#8217;t afford the calories. So here is my midmorning gift to you.  Actually, this is from a Weight [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Three Little Words for 2010</title>
		<link>http://www.makeorbreakmoments.com/2010/01/01/three-little-words-for-2010/</link>
		<comments>http://www.makeorbreakmoments.com/2010/01/01/three-little-words-for-2010/#comments</comments>
		<pubDate>Fri, 01 Jan 2010 23:34:51 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Chris Brogan]]></category>
		<category><![CDATA[Goal Setting]]></category>
		<category><![CDATA[new year]]></category>
		<category><![CDATA[resolutions]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=950</guid>
		<description><![CDATA[Last year at this time I wrote a post about the 5 ways I would screw up 2009.  And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words.  Last year I selected three words, which were Bite, Charge [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Merry Christmas &#8211; May Yours Be Filled with the Spirit of the Season</title>
		<link>http://www.makeorbreakmoments.com/2009/12/25/merry-christmas-may-yours-be-filled-with-the-spirit-of-the-season/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/25/merry-christmas-may-yours-be-filled-with-the-spirit-of-the-season/#comments</comments>
		<pubDate>Fri, 25 Dec 2009 13:10:02 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=937</guid>
		<description><![CDATA[Just a minute ago my first born was this precious, innocent child filled with excitement for the season. Everything viewed through his young eyes was fresh and new. He wasn&#8217;t cynical or skeptical; he took things at face value. Remember when we were young and couldn&#8217;t wait to close our eyes and go to sleep [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/25/merry-christmas-may-yours-be-filled-with-the-spirit-of-the-season/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Who Do You Compare Yourself To?</title>
		<link>http://www.makeorbreakmoments.com/2009/12/15/who-do-you-compare-yourself-to/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/15/who-do-you-compare-yourself-to/#comments</comments>
		<pubDate>Tue, 15 Dec 2009 14:12:00 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[comparing]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[Goal Setting]]></category>
		<category><![CDATA[improved performance]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=919</guid>
		<description><![CDATA[I can remember sitting around the executive table at Pearle Vision with the competition ads in front of us.  We would scour over their wording and product focus and even their color scheme to see how we could position our message to stand out. Then one time and gosh I wish I could remember who [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/15/who-do-you-compare-yourself-to/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Carpet Cleaning Challenge</title>
		<link>http://www.makeorbreakmoments.com/2009/11/03/carpet-cleaning-challenge/</link>
		<comments>http://www.makeorbreakmoments.com/2009/11/03/carpet-cleaning-challenge/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 22:09:11 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[customer connection]]></category>
		<category><![CDATA[customer value]]></category>
		<category><![CDATA[happy customer]]></category>
		<category><![CDATA[make recommendations]]></category>
		<category><![CDATA[Special Touch Carpt Cleaners]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=863</guid>
		<description><![CDATA[I have company coming for Thanksgiving and as I make a list of all that needs to be done before they arrive, I realize the carpets need to be cleaned. The cleaner I used to use is no longer in business so it was back to the Yellow Pages to make a few calls. I [...]]]></description>
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		<slash:comments>0</slash:comments>
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