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	<title>Make or Break Moments &#187; First Impressions</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>When the next words you say can make all the difference...</description>
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		<title>Is There a Difference Between Customer Service and Customer Relationships?</title>
		<link>http://www.makeorbreakmoments.com/2010/08/10/is-there-a-difference-between-customer-service-and-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/08/10/is-there-a-difference-between-customer-service-and-customer-relationships/#comments</comments>
		<pubDate>Tue, 10 Aug 2010 19:40:58 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[build customer relationships]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1414</guid>
		<description><![CDATA[They sound similar but do they mean the same thing?  I asked the question of the Build Customer Relationships group on LinkedIn this week and overwhelmingly the answer was NO.  Everyone agrees that customer service is the foundation &#8211; what gets customers in the door the first time and turns them from prospects to customers [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Set Yourself Apart from the Competition</title>
		<link>http://www.makeorbreakmoments.com/2010/07/19/set-yourself-apart-from-the-competition/</link>
		<comments>http://www.makeorbreakmoments.com/2010/07/19/set-yourself-apart-from-the-competition/#comments</comments>
		<pubDate>Mon, 19 Jul 2010 14:39:10 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Expectations]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[making a difference]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1378</guid>
		<description><![CDATA[I decided that I needed to hire a virtual assistant. I am at a point where there are some things I just can&#8217;t do anymore and a friend of mine once told me &#8220;delegate everything but your genius.&#8221;  So &#8211; I was off to find a virtual assistant.
The first project &#8211; transcribe a one hour [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>I Know That I&#8217;m Nothing But&#8230;.</title>
		<link>http://www.makeorbreakmoments.com/2010/06/30/i-know-that-im-nothing-but/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/30/i-know-that-im-nothing-but/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 16:33:53 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Boss Moments]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[standing out from competition]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1342</guid>
		<description><![CDATA[All this week the preacher at the Chautauqua Institute is the Very Rev. Alan Jones, dean emeritus, Grace Cathedral, San Francisco.
In his sermon this morning he had a quote that made the congregation chuckle but perhaps the laughter was a little uncomfortable because of the truth of his statement:
&#8220;I know that I&#8217;m nothing but I&#8217;m [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Price Isn&#8217;t the Primary Loyalty Factor</title>
		<link>http://www.makeorbreakmoments.com/2010/06/09/price-isnt-the-primary-loyalty-factor/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/09/price-isnt-the-primary-loyalty-factor/#comments</comments>
		<pubDate>Wed, 09 Jun 2010 21:14:51 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[discounts]]></category>
		<category><![CDATA[Levin Furniture]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[quality]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1290</guid>
		<description><![CDATA[
I just bought a new chair. It was time. The last time I bought a chair I was pregnant with my first born. That&#8217;s him sitting in the new chair. He&#8217;s 19.
I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I&#8217;ve bought [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Shrug Off Apathy: Employee&#8217;s Indifference a Business Killer</title>
		<link>http://www.makeorbreakmoments.com/2010/06/01/shrug-off-apathy-employees-indifference-a-business-killer/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/01/shrug-off-apathy-employees-indifference-a-business-killer/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 20:06:15 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[apathy]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[indifference]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1268</guid>
		<description><![CDATA[I used to have a little cartoon from the paper that said &#8220;Shrug off Apathy.&#8221;  How ironic, I&#8217;d chuckled, as I snipped it from the paper, and yet so many of today&#8217;s workers in the retail and food service environments have an attitude that is just this side of apathetic.  Some would call it &#8220;indifference.&#8221;  [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/01/shrug-off-apathy-employees-indifference-a-business-killer/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Tastes Like NOTHING</title>
		<link>http://www.makeorbreakmoments.com/2010/05/03/tastes-like-nothing/</link>
		<comments>http://www.makeorbreakmoments.com/2010/05/03/tastes-like-nothing/#comments</comments>
		<pubDate>Mon, 03 May 2010 20:45:14 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[first impression]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1206</guid>
		<description><![CDATA[This weekend I attended the first ever Podcamp Cleveland. It was an incredible day &#8211; more about what I learned in future posts &#8211; and several sponsors provided beverages and food to make the day completely FREE to those in attendance.  Amazing.  The committee that planned this event did a terrific job.
One of the sponsors was [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Make or Break Moments on Paper</title>
		<link>http://www.makeorbreakmoments.com/2010/04/23/make-or-break-moments-on-paper/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/23/make-or-break-moments-on-paper/#comments</comments>
		<pubDate>Fri, 23 Apr 2010 13:00:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[making a difference]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1184</guid>
		<description><![CDATA[I had the opportunity to spend the evening with three other women for the purpose of selecting a winner of a $1,000 college scholarship. Jo-Ann McFearin, a highly celebrated and successful Howard Hanna real estate genius, is a customer of mine.  When she called asking me to be part of the selection committee, I jumped [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/04/23/make-or-break-moments-on-paper/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>View Your Business through Customer Eyes</title>
		<link>http://www.makeorbreakmoments.com/2010/03/31/view-your-business-through-customer-eyes/</link>
		<comments>http://www.makeorbreakmoments.com/2010/03/31/view-your-business-through-customer-eyes/#comments</comments>
		<pubDate>Wed, 31 Mar 2010 13:23:46 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[through customer eyes]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1121</guid>
		<description><![CDATA[Many years ago while attending a manager training for Pearle Vision our teacher, Dorthea, told a story that has stuck vividly with me ever since.
A store manager told of the day when no one would come into her store. Her Pearle Vision location was a free standing store and the employees parked their car in the [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/03/31/view-your-business-through-customer-eyes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Create a Visual for Your Customers</title>
		<link>http://www.makeorbreakmoments.com/2010/02/23/create-a-visual-for-your-customers/</link>
		<comments>http://www.makeorbreakmoments.com/2010/02/23/create-a-visual-for-your-customers/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 22:18:01 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[Copyblogger]]></category>
		<category><![CDATA[Custom Auto Body]]></category>
		<category><![CDATA[customer testimonials]]></category>
		<category><![CDATA[make it easy]]></category>
		<category><![CDATA[recommendations]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1070</guid>
		<description><![CDATA[I was visiting Custom Auto  Body in North Canton last week for a meeting with Lance Runion, VP and General Manager.  We are working on a project together and it was the first time I&#8217;d visited his shop.  Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/02/23/create-a-visual-for-your-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>What First Impression Do We Make?</title>
		<link>http://www.makeorbreakmoments.com/2009/12/14/what-first-impression-do-we-make/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/14/what-first-impression-do-we-make/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 15:25:03 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[First Impressions]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[customer's first impression]]></category>
		<category><![CDATA[first things we notice]]></category>
		<category><![CDATA[perception vs. reality]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=911</guid>
		<description><![CDATA[In the recent edition of Cosmo there is an article that talks about the Six Things Guys Notice in the First Six Seconds. There are a few obvious answers: smile, hair and cleavage but also a couple surprises: makeup, skin and your purse.
The article reports that guys make certain assumptions about you by what they notice in [...]]]></description>
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		<slash:comments>0</slash:comments>
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