This past week I did my civic duty by serving on a jury trial in Judge Cosgrove’s courtroom. I’m not here to talk about the case - but rather want to talk about the culture Judge Cosgrove has developed in her courtroom. As part of the case (a wrongful death suit in which a medical practice [...]
Okay – that title requires some explanation. Imagine a world in which your customer is so convinced that you’ll be there for them, when they need you, with the answers they need in a easy to use fashion – every time that they just assume it as fact. They assume you’ll meet their needs. So much [...]
We talk a lot about building customer relationships, but what about other types of relationships? Mentoring is a terrific way to help young business professionals and college students expand their experience by learning from you. Micro Mentor is a free online service that helps you connect – whether you are looking for a mentor or [...]
look forward to the each new Entrepreneur Magazine edition when it hits my mail box and this month is no exception. The trends for 2011 have been selected and social shopping comes right after Baby Boomers and Travel. Why would a blog about building customer relationships care about social shopping? It is the word SOCIAL [...]
Building customer relationships, earning customer loyalty – these are passions of mine and I was pleased to see an article offering 7 key steps to creating customer loyalty in Fast Track magazine. Author, Micah Solomon, opens his list with this comment: A personal bond with customers lets your company escape the commodity pricing wars and provides [...]
The monthly report from E-zine Articles just arrived in my email. Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. I wrote the article before the economy took a turn for the interesting, when companies were still staffed and [...]
It is Global Entrepreneurship Week and all around the globe, people are reaching out to connect, communicate, share and build relationships. 100 Countries, 40,000 Events 10 Million People The Internet has brought us together, closer than we have ever been. People Tweet across continents, professionals seek the advice from leaders in other countries and all [...]
Don’t answer that. Have you ever put on an outfit and wished there was someone who could tell you if the pieces fit, go together, need something else to make it sensational? Just found a new site that by its very nature it BUILDS RELATIONSHIPS. I love it when something is so obviously designed to [...]
I went to my first SMEI dinner and program last week. Great speaker, Kurt Southam, PhD talked about how to influence change and I took lots of notes. We’ll talk about it more in a different blog post. But first – I want to tell you about a person I met at my dinner table. [...]
Yesterday I had the complete honor of appearing once again on Sheila English’ Reader’s Entertainment Radio. I was joined by Sherre DeMao of SLD Unlimited Marketing/PR, Inc and JJ DiGeronimo of Purposeful Woman. The topic? Building relationships- how we do it, mistakes people make, measuring our successes and what we’ve learned so far. It was [...]
