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	<title>Make or Break Moments &#187; Connecting Moments</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
	<lastBuildDate>Tue, 01 Nov 2011 22:23:20 +0000</lastBuildDate>
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		<title>Blogging to Connect with Customers</title>
		<link>http://www.makeorbreakmoments.com/2011/10/06/blogging-to-connect-with-customers/</link>
		<comments>http://www.makeorbreakmoments.com/2011/10/06/blogging-to-connect-with-customers/#comments</comments>
		<pubDate>Thu, 06 Oct 2011 23:46:56 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[communicating with customers]]></category>
		<category><![CDATA[connecting with customers]]></category>
		<category><![CDATA[Lisa Barone]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1736</guid>
		<description><![CDATA[Those that have begun the process of using social media, Facebook, Twitter, LinkedIn, etc. start by being driven by a desire to get their name out on the web. They understand the value of being visible and being found but still use the tools as one way &#8211; push your message out there, vehicles. The [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Power of a Personal Network</title>
		<link>http://www.makeorbreakmoments.com/2011/07/15/the-power-of-a-personal-network/</link>
		<comments>http://www.makeorbreakmoments.com/2011/07/15/the-power-of-a-personal-network/#comments</comments>
		<pubDate>Fri, 15 Jul 2011 14:37:48 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[thank you]]></category>
		<category><![CDATA[blink of an eye]]></category>
		<category><![CDATA[build customer relationships]]></category>
		<category><![CDATA[network]]></category>
		<category><![CDATA[personal network]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1725</guid>
		<description><![CDATA[They say life can change in the blink of an eye, but you never really appreciate how true that phrase is until someone blinks. On July 7, 2011, at 4:30pm, life blinked for my 20 year old son, Ben and the ripple effects of that blink reach beyond comprehension. He was hit directly in the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Twitter the Customer Connector</title>
		<link>http://www.makeorbreakmoments.com/2011/06/13/twitter-the-customer-connector/</link>
		<comments>http://www.makeorbreakmoments.com/2011/06/13/twitter-the-customer-connector/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 17:43:21 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Chris Brogan]]></category>
		<category><![CDATA[customer connection]]></category>
		<category><![CDATA[Fortune 100]]></category>
		<category><![CDATA[Jeff Bullas]]></category>
		<category><![CDATA[search for conversations]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1709</guid>
		<description><![CDATA[If you aren&#8217;t using Twitter to connect with your customers &#8211; you are missing out on a great, real time venue. This weekend I discovered an article by Jeff Bullas about how the Fortune 100 companies are using (or not, as is the case) Twitter to be connected with their customers. It turns out that [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>EnviroScience&#8217;s Weevil Understands that Slow and Steady Gets the Job Done</title>
		<link>http://www.makeorbreakmoments.com/2011/05/03/envirosciences-weevil-understands-that-slow-and-steady-gets-the-job-done/</link>
		<comments>http://www.makeorbreakmoments.com/2011/05/03/envirosciences-weevil-understands-that-slow-and-steady-gets-the-job-done/#comments</comments>
		<pubDate>Tue, 03 May 2011 22:38:04 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Expectations]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1703</guid>
		<description><![CDATA[I have been working for EnviroScience as a contract writer, and in the process, I&#8217;ve learned quite a lot about Milfoilsand aquatic weed control. Each time I write something about a Milfoil weevil and the weeds they eat, I think two things: 1.  Lake Chautauqua. The lovely, shallow lake that the Chautauqua Institute is situated on [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/05/03/envirosciences-weevil-understands-that-slow-and-steady-gets-the-job-done/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Let Us Count Our Blessings</title>
		<link>http://www.makeorbreakmoments.com/2011/03/16/let-us-count-our-blessings/</link>
		<comments>http://www.makeorbreakmoments.com/2011/03/16/let-us-count-our-blessings/#comments</comments>
		<pubDate>Wed, 16 Mar 2011 23:23:49 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[American Red Cross]]></category>
		<category><![CDATA[count our blessings]]></category>
		<category><![CDATA[make a difference]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1674</guid>
		<description><![CDATA[Are you watching the news? Of course you are &#8211; how could you not? It is at times like this when we witness the devastation through no fault of anyone and the subsequent death, injury and homelessness that we should stop and count our blessings. We have a chance to make a difference &#8211; you [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>37 Tips for Making Customers a Fan of Your Business</title>
		<link>http://www.makeorbreakmoments.com/2011/03/09/37-tips-for-making-customers-a-fan-of-your-business/</link>
		<comments>http://www.makeorbreakmoments.com/2011/03/09/37-tips-for-making-customers-a-fan-of-your-business/#comments</comments>
		<pubDate>Wed, 09 Mar 2011 13:28:53 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1671</guid>
		<description><![CDATA[I recently participated in the question of the week at Dr. Shannon Reece&#8217;s site Strategies and Tactics for Women (however, they work for men too). The question &#8211; how do you go about making your customers a fan of your business? Thirty seven people responded with their take on the situation &#8211; I am tip [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/03/09/37-tips-for-making-customers-a-fan-of-your-business/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Ideas are Free &#8211; New Book from The Name Tag Guy</title>
		<link>http://www.makeorbreakmoments.com/2011/02/18/ideas-are-free-new-book-from-the-name-tag-guy/</link>
		<comments>http://www.makeorbreakmoments.com/2011/02/18/ideas-are-free-new-book-from-the-name-tag-guy/#comments</comments>
		<pubDate>Fri, 18 Feb 2011 13:55:51 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Books]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[approachable]]></category>
		<category><![CDATA[business advice]]></category>
		<category><![CDATA[connecting]]></category>
		<category><![CDATA[Ideas are free]]></category>
		<category><![CDATA[Scott Ginsberg]]></category>
		<category><![CDATA[The name tag guy]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1640</guid>
		<description><![CDATA[I just got my copy of Scott Ginsberg&#8217;s newest book, Ideas are Free, Execution is Priceless. It is a quick, daily read that offers insights, tips, motivations and a few reality slaps in the face. I love it.  Truth be told, although my Amazon copy just came in the mail, I took advantage of a [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/02/18/ideas-are-free-new-book-from-the-name-tag-guy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Borders Books &#8211; An Example of Understanding the Customer Relationship</title>
		<link>http://www.makeorbreakmoments.com/2011/02/17/borders-books-an-example-of-understanding-the-customer-relationship/</link>
		<comments>http://www.makeorbreakmoments.com/2011/02/17/borders-books-an-example-of-understanding-the-customer-relationship/#comments</comments>
		<pubDate>Thu, 17 Feb 2011 13:18:49 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Borders books]]></category>
		<category><![CDATA[customer communication]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[Meet Up]]></category>
		<category><![CDATA[open communication]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1637</guid>
		<description><![CDATA[The economy has taken its toll on all businesses, some more than others. But add to that fact, changing technology and the change in consumer buying habits and you have a more challenging operational situation. Borders Books announced yesterday that it is filing Chapter 11. On the same day I received a detailed email from the [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/02/17/borders-books-an-example-of-understanding-the-customer-relationship/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Social Shopping &#8211; LinkedIn Connects to Save a Problem</title>
		<link>http://www.makeorbreakmoments.com/2011/02/07/social-shopping-linkedin-connects-to-save-a-problem/</link>
		<comments>http://www.makeorbreakmoments.com/2011/02/07/social-shopping-linkedin-connects-to-save-a-problem/#comments</comments>
		<pubDate>Mon, 07 Feb 2011 13:27:45 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Google Alerts]]></category>
		<category><![CDATA[listening to consumers]]></category>
		<category><![CDATA[Social Shopping]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1621</guid>
		<description><![CDATA[On Friday I had the pleasure of presenting my Social Media workshop to the participants of the Stark County Board of Mental Health during their annual conference. The group was lively and engaging and I had a great time.  During my discussion about social shopping and the consumer trend to connect with businesses, one of [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/02/07/social-shopping-linkedin-connects-to-save-a-problem/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Judge Patricia Cosgrove Understands Her Audience</title>
		<link>http://www.makeorbreakmoments.com/2011/01/23/judge-patricia-cosgrove-understands-her-audience/</link>
		<comments>http://www.makeorbreakmoments.com/2011/01/23/judge-patricia-cosgrove-understands-her-audience/#comments</comments>
		<pubDate>Sun, 23 Jan 2011 21:07:47 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[building customer relationships]]></category>
		<category><![CDATA[Judge Patricia Cosgrove]]></category>
		<category><![CDATA[jury duty]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1599</guid>
		<description><![CDATA[This past week I did my civic duty by serving on a jury trial in Judge Cosgrove&#8217;s courtroom. I&#8217;m not here to talk about the case - but rather want to talk about the culture Judge Cosgrove has developed in her courtroom. As part of the case (a wrongful death suit in which a medical practice [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2011/01/23/judge-patricia-cosgrove-understands-her-audience/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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