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	<title>Make or Break Moments &#187; Communication</title>
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	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
	<lastBuildDate>Tue, 01 Nov 2011 22:23:20 +0000</lastBuildDate>
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		<title>I Solve Your Problems</title>
		<link>http://www.makeorbreakmoments.com/2011/10/19/i-solve-your-problems/</link>
		<comments>http://www.makeorbreakmoments.com/2011/10/19/i-solve-your-problems/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 21:30:29 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Fastbreak Breakfast]]></category>
		<category><![CDATA[how you help them]]></category>
		<category><![CDATA[marketing message]]></category>
		<category><![CDATA[SMEI Akron]]></category>
		<category><![CDATA[social media strategy]]></category>
		<category><![CDATA[solve your problems]]></category>
		<category><![CDATA[who you help]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1741</guid>
		<description><![CDATA[Last week I spoke at the Fastbreak Breakfast hosted by the Canton Chamber and Aultcare. The topic was social media strategy and as part of my speech I have the participants think about their 30 second commerical in terms of the 140 character restriction of most social sites. You have to be focused. People don&#8217;t [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Just When We Thought We&#8217;d Hit Bottom</title>
		<link>http://www.makeorbreakmoments.com/2011/04/14/just-when-we-thought-wed-hit-bottom/</link>
		<comments>http://www.makeorbreakmoments.com/2011/04/14/just-when-we-thought-wed-hit-bottom/#comments</comments>
		<pubDate>Thu, 14 Apr 2011 13:07:27 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[bad customers]]></category>
		<category><![CDATA[customer serrvice]]></category>
		<category><![CDATA[good customers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1687</guid>
		<description><![CDATA[I am clearly in a customer service funk this week. And just when I thought I&#8217;d heard the worst, I read this comment: I received an interesting email yesterday from my office internet provider (and phone provider) spelling out their new terms and agreement regarding their internet service. What I found interesting is there&#8217;s a [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Too Much Work? How Do You Keep From Disappointing Customers?</title>
		<link>http://www.makeorbreakmoments.com/2011/03/07/too-much-work-how-do-you-keep-from-disappointing-customers/</link>
		<comments>http://www.makeorbreakmoments.com/2011/03/07/too-much-work-how-do-you-keep-from-disappointing-customers/#comments</comments>
		<pubDate>Mon, 07 Mar 2011 13:13:23 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[customer disappointment]]></category>
		<category><![CDATA[setting expectations]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1656</guid>
		<description><![CDATA[The economy is showing signs of improvement. Businesses are getting busier.  When we are slow it is easy to chat up a customer, exceed expectations with deadlines and go the extra mile. But what about when it gets busy? I recently asked this question of the Build Customer Relationship group on LinkedIn and here are [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Borders Books &#8211; An Example of Understanding the Customer Relationship</title>
		<link>http://www.makeorbreakmoments.com/2011/02/17/borders-books-an-example-of-understanding-the-customer-relationship/</link>
		<comments>http://www.makeorbreakmoments.com/2011/02/17/borders-books-an-example-of-understanding-the-customer-relationship/#comments</comments>
		<pubDate>Thu, 17 Feb 2011 13:18:49 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Borders books]]></category>
		<category><![CDATA[customer communication]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[Meet Up]]></category>
		<category><![CDATA[open communication]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1637</guid>
		<description><![CDATA[The economy has taken its toll on all businesses, some more than others. But add to that fact, changing technology and the change in consumer buying habits and you have a more challenging operational situation. Borders Books announced yesterday that it is filing Chapter 11. On the same day I received a detailed email from the [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Communication Key to Building Customer Relationships</title>
		<link>http://www.makeorbreakmoments.com/2010/12/16/communication-key-to-building-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/12/16/communication-key-to-building-customer-relationships/#comments</comments>
		<pubDate>Fri, 17 Dec 2010 02:53:47 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[build customer relationships]]></category>
		<category><![CDATA[communication tips]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[Leslie Ungar]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1564</guid>
		<description><![CDATA[I received a lovely surprise in the mail today. A friend and colleague of mine, Leslie Ungar, president of Electric Impulse Communication, sent me a copy of her new book 100 Tips in 100 Days, 100 Tips to Communicate Your Competitive Edge. It is a clever, information packed, must-have to help you communicate your message [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Do You Treat Employees Like You Want Customers Treated?</title>
		<link>http://www.makeorbreakmoments.com/2010/10/21/do-you-treat-employees-like-you-want-customers-treated/</link>
		<comments>http://www.makeorbreakmoments.com/2010/10/21/do-you-treat-employees-like-you-want-customers-treated/#comments</comments>
		<pubDate>Thu, 21 Oct 2010 20:51:34 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee encouragement]]></category>
		<category><![CDATA[employee support]]></category>
		<category><![CDATA[how to treat customers]]></category>
		<category><![CDATA[how to treat employees]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1504</guid>
		<description><![CDATA[Customer Service isn&#8217;t a title or a department &#8211; it is a culture. In a recent post over at Duct Tape Marketing his lead paragraph says it all Here’s something your customers won’t ever tell you but that you had better understand: Your employees probably treat your customers about the same way you treat your [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/10/21/do-you-treat-employees-like-you-want-customers-treated/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Laws of Building Customer Relationships</title>
		<link>http://www.makeorbreakmoments.com/2010/09/30/laws-of-building-customer-relationships/</link>
		<comments>http://www.makeorbreakmoments.com/2010/09/30/laws-of-building-customer-relationships/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 15:08:41 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Customer Moments]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1477</guid>
		<description><![CDATA[Last week I spoke at the Painesville Chamber breakfast and later received an email from Henry Brooks from Infinity Resources, Inc. He shared the Laws of Building Customer Relationships by Bob Burg entitled &#8220;Go Giver.&#8221; The Law of Value Your true worth is determined by how much more you give than you take in payment. [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/09/30/laws-of-building-customer-relationships/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lebron James &#8211; Lesson in Make or Break Moments</title>
		<link>http://www.makeorbreakmoments.com/2010/07/14/lebron-james-lesson-in-make-or-break-moments/</link>
		<comments>http://www.makeorbreakmoments.com/2010/07/14/lebron-james-lesson-in-make-or-break-moments/#comments</comments>
		<pubDate>Wed, 14 Jul 2010 15:06:25 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Cavaliers]]></category>
		<category><![CDATA[Lebron James]]></category>
		<category><![CDATA[make or break moments]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1362</guid>
		<description><![CDATA[Guess we won&#8217;t be seeing Lebron in this uniform again. Let me start by saying that I&#8217;m not a basketball fan. If I had to pick a sport and lawn bowling wasn&#8217;t an option then baseball would be my pick.  There is something so boring about watching a bunch of guys in shorts run to [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/07/14/lebron-james-lesson-in-make-or-break-moments/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do You Convey Value?</title>
		<link>http://www.makeorbreakmoments.com/2010/06/24/do-you-convey-value/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/24/do-you-convey-value/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 19:02:14 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[build customer relationships]]></category>
		<category><![CDATA[investor partners]]></category>
		<category><![CDATA[transparency]]></category>
		<category><![CDATA[value added buyer]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1313</guid>
		<description><![CDATA[I have been saving a torn out letter to the editor since May 26.  The letter struck a cord with me.  This election year the local school put a levy on the ballot. They wanted the residents to vote for adding a sizable tax amount to our real estate taxes for the purpose of&#8230;..well, I [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/24/do-you-convey-value/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Create a Customer-Focused Social Media Strategy</title>
		<link>http://www.makeorbreakmoments.com/2010/04/30/create-a-customer-focused-social-media-strategy/</link>
		<comments>http://www.makeorbreakmoments.com/2010/04/30/create-a-customer-focused-social-media-strategy/#comments</comments>
		<pubDate>Fri, 30 Apr 2010 15:48:16 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[create a social media strategy]]></category>
		<category><![CDATA[social media strategy]]></category>
		<category><![CDATA[strategy worksheete]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1190</guid>
		<description><![CDATA[   We&#8217;ve dabbled in social media.  In some cases we have gotten quite good but are we focused?  There are many uses for participating in social media, but for me &#8211; the best benefit is the ability to connect with our customers &#8211; or our potential customers.  We have a make or break opportunity available [...]]]></description>
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		<slash:comments>0</slash:comments>
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