Building Customer Relationships One Moment at a Time

Category archive: Books

Ideas are Free – New Book from The Name Tag Guy

I just got my copy of Scott Ginsberg’s newest book, Ideas are Free, Execution is Priceless. It is a quick, daily read that offers insights, tips, motivations and a few reality slaps in the face. I love it.  Truth be told, although my Amazon copy just came in the mail, I took advantage of a [...]

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Communication Key to Building Customer Relationships

I received a lovely surprise in the mail today. A friend and colleague of mine, Leslie Ungar, president of Electric Impulse Communication, sent me a copy of her new book 100 Tips in 100 Days, 100 Tips to Communicate Your Competitive Edge. It is a clever, information packed, must-have to help you communicate your message [...]

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105 Ways to Put Customers First

How do you build a relationship with someone? You often have to put their needs ahead of yours. That is true in a relationship with your significant other, a best friend, your parents, and your kids. It is also true with our customers. If we put them first in all we do – the customer [...]

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Linchpin Meet Ups Connect the Globe in One Evening

Seth Godin wrote the book and this evening at 8pm est over 6,000 people gathered in local coffee shops, libraries and restaurants in 90 countries around the world.  The purpose? To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Talk about a make [...]

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Linchpins Unite to Make a Difference

  Seth Godinis at it again.  On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. All inspired by Seth Godin. Ever since his book Tribescame out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join [...]

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Age of Conversation 3: It Is In BookStores and Available On-Line

         Following is the press release announcing the THIRD in a series of collaborative efforts led by Drew McLelland and Gavin Heaton.  Yours truly has a chapter in this book as well as in the Age of Conversation 2.  Read all about it and then order your copy.  Proceeds are all being donated.               171 Authors Take the Online [...]

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Age of Conversation 3 Author Spotlights

Do you have May 1, 2010 on your calendar?  You should.  In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media. One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table [...]

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Make or Break Moments Available on Kindle

Just recieved confirmation that this blog, Make or Break Moments, is available as a monthly subscription for you Kindle lovers.  Reading your favorite blogs on Kindle? Hopefully this is one of them.  For $1.99 per month subscription you can now receive the updates on your handheld reader. Visit, Kindle:  Make or Break Moments to subscribe. [...]

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Age of Conversation 3 – coming SOON!!!

Once again Drew McLellan and Gavin Heaton have corraled a couple hundred writers, marketers, and entrepreneurs and asked them to provide their valuable insights into connecting with the customer through social media.  The book is currently at the publisher and is expected to hit the book stores (print and Kindle/iPad versions) in April!  I’m humbled [...]

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Getting Past Ego to Reach Customers

I just finished reading Spencer Johnson, M.D.’s new book Peaks and Valleys.  Just like the One Minute Manager and Who Moved My Cheese, the book is set up in a story format to share the great insights of the author.  Basically the book is about how we view the peaks and valleys of our life; [...]

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