UPDATE 9-21-10 – I don’t know why, but the video has been pulled from YouTube. It was a perfect example of how an employee can personally interact with customers without interfering in her ability to perform her tasks. Bummer. Last night there was a repeat of the 7-11 episode of Undercover Boss. If you haven’t [...]
You’ve heard of giving yourself a pep talk, right? Michael Jackson sang about the Man in the Mirror – it all starts with us! Here’s an example of just how to start your day in a positive way! There is a lesson to be learned here! I don’t know about you…after watching that video pep [...]
Sounds like a nice slogan. But it isn’t easy. Glenn Ross at All Business published a post called How to Lose Customers and Fail at Business which consists of a 20 question true/false quiz. The quiz is divided into three sections: Employees, Online Presence and Customer Interaction. I’ll let you in on a little secret – [...]
A favorite customer of mine called last week and asked if we could meet for an hour. It seems that she has a customer who asked her to do something that she isn’t comfortable doing. But her motto is to “just say yes and figure it out later.” What a great attitude. We talk about [...]
I’ve said it before, I’m a sucker for those love reality shows; the Bachelor and the Bachelorette have my undivided attention. Why? It is fun television. The most dramatic rose ceremony evermay be a little hokie but it is what it sets out to be. 25 people looking for love on national television and one [...]
Have you ever set out to do the right thing, the professional thing and your inner child just took over? That happened to me yesterday. I was shooting a series of one minute commercials for different aspects of my business. One of the commercials was actually the introduction for a series of customer relationship building [...]
Seth Godinis at it again. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. All inspired by Seth Godin. Ever since his book Tribescame out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join [...]
I used to have a little cartoon from the paper that said “Shrug off Apathy.” How ironic, I’d chuckled, as I snipped it from the paper, and yet so many of today’s workers in the retail and food service environments have an attitude that is just this side of apathetic. Some would call it “indifference.” [...]
I love conversations with Leslie Ungar. You know her. I talk about her often. That’s because she always has some interesting little tidbit to share that speaks volumes. Today it was the retelling of something Bruce Nordstrom (Grandson of Nordstrom’s founder) had to say when visiting Northeast Ohio a while back. Someone asked him if [...]
Last year at this time I wrote a post about the 5 ways I would screw up 2009. And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge [...]
