After over 25 years in the corporate/retail world, I opened my doors as a freelance writer in 2005. I specialize in website writing and combine key words with my customer’s unique story to create WORDS PEOPLE READ®.
However, my passion has always been and continues to be the customer experience; connecting with customers, understanding their needs, their motivation and looking for solutions to enhance the relationship. It is that passion that led me to create Make or Break MomentsSM.
As a speaker and trainer, I provide my audience with real life solutions and examples that help to market their business, establish their expert status and enhance the customer relationship. It is with that energy, experience and passion that I have developed a workshop for managers and employees to recognize and understand Make or Break MomentsSM and make the most of the opportunity to create relationships for life.
I have published two books:
I am also a contributing author in the books: