After over 25 years in the corporate/retail world, I opened my doors as a freelance writer in 2005.  I specialize in website writing and combine key words with my customer’s unique story to create WORDS PEOPLE READ®.

However, my passion has always been and continues to be the customer experience; connecting with customers, understanding their needs, their motivation and looking for solutions to enhance the relationship.  It is that passion that led me to create Make or Break MomentsSM.

As a speaker and trainer, I provide my audience with real life solutions and examples that help to market their business, establish their expert status and enhance the customer relationship.  It is with that energy, experience and passion that I have developed a workshop for managers and employees to recognize and understand Make or Break MomentsSM and make the most of the opportunity to create relationships for life.

I have published two books:

It’s a Party:  Planning a Successful Retail Sales Event

Back to Basics:  30 tips to market your small business and establish your expert status in the industry

I am also a contributing author in the books:

49 Marketing Secrets that work to grow sales, and
Age of Conversation, Volume 2


One thought on “Bio

  1. Hi Deborah,

    My name is Tim. I’ve just spent the last few weeks crafting what I hope is a comprehensive look at “customer service from the service point of view” in an infographic.

    I stumbled upon your site while researching the content for the graphic, and saw that you are probably something of an expert on the subject. I thought it couldn’t hurt to give you early access to it and see if you could take a second to view it and possibly give some honest feedback.

    If you have any questions, let me know!



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