Now here is a dilema for you to chew on.
Friends of mine just went out for a fancy dinner. They don’t normally go out, married over 30 years, both busy in their careers, they are lucky if they have time for a quick spin through the local drive through. But last weekend they decided to “dude” it up and go out for a special evening.
Seated at the table next to them was a couple with a baby. The baby was crying. Not little delicate sounds but full on screaming crying with tears and hiccups and the whole nine yards. This must be the baby’s regular mode of communication because the parents continued to enjoy their dinner without missing a beat.
Meanwhile, the guests at the nearby tables could barely hear themselves talk.
The waiter came up and apologized to my friends. “I am so sorry. The management would like to offer you a free dessert. Would you like a piece of pie?”
My friend replied, “Why on earth would I want to stay here longer? Isn’t there something you can do – say something to the parents? Suggest they take the baby out in the hall for a minute to calm her down?”
The waiter said “Oh no, I couldn’t do that.”
“So basically, what you are saying,” my friend surmissed, “Is that their money and their dining experience is more valuable to you and the management of this restaurant than all of the other people having to endure the screams.”
He didn’t know what to say and so quietly left the table. He brought them their check – no discount – no coupon for a return visit – no futher word about the fact that the evening out for my friends was ruined.
So what should have been done? Do you favor one customer over another because it is easier than confronting an unpleasant discussion?