Building Customer Relationships One Moment at a Time

Monthly archive: 07 2011

Dr. Stanley Pearle: The Original Customer Relationship Builder

This week one of my business heroes passed away, Dr. Stanley Pearle. Dr. Pearle was the founder and original owner and lifetime inspiration for the optical retail chain: Pearle Vision. I started to work for Pearle Vision in 1987 when the only optical discount was in August for ”Family Eyecare Month.” We didn’t have computers in [...]

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The Power of a Personal Network

They say life can change in the blink of an eye, but you never really appreciate how true that phrase is until someone blinks. On July 7, 2011, at 4:30pm, life blinked for my 20 year old son, Ben and the ripple effects of that blink reach beyond comprehension. He was hit directly in the [...]

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Customer Recommendations Politics and Prose Style

  There is a bookstore called Politics and Prose located in a neighborhood of DC that opened almost 30 years ago. The founder, Carla Cohen, truly understood the value of being connected with her customers. In an article in Inc Magazine a few months ago, the bookstore and more importantly, Carla Cohen, were featured. There [...]

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Crying Baby – Fancy Restaurant – Piece of Pie

Now here is a dilema for you to chew on. Friends of mine just went out for a fancy dinner. They don’t normally go out, married over 30 years, both busy in their careers, they are lucky if they have time for a quick spin through the local drive through. But last weekend they decided [...]

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