We talk a lot about building customer relationships, but what about other types of relationships? Mentoring is a terrific way to help young business professionals and college students expand their experience by learning from you. Micro Mentor is a free online service that helps you connect – whether you are looking for a mentor or [...]

look forward to the each new Entrepreneur Magazine edition when it hits my mail box and this month is no exception. The trends for 2011 have been selected and social shopping comes right after Baby Boomers and Travel. Why would a blog about building customer relationships care about social shopping? It is the word SOCIAL [...]

I received a lovely surprise in the mail today. A friend and colleague of mine, Leslie Ungar, president of Electric Impulse Communication, sent me a copy of her new book 100 Tips in 100 Days, 100 Tips to Communicate Your Competitive Edge. It is a clever, information packed, must-have to help you communicate your message [...]

Building customer relationships, earning customer loyalty – these are passions of mine and I was pleased to see an article offering 7 key steps to creating customer loyalty in Fast Track magazine. Author, Micah Solomon, opens his list with this comment: A personal bond with customers lets your company escape the commodity pricing wars and provides [...]

Have you ever experienced such extraordinary customer service from an associate that you wonder about the training they’ve had? Are some people just born with the skills necessary to build customer relationships or can it be learned? Here is a story recently shared about just such an experience: Last week I had the best customer [...]

The monthly report from E-zine Articles just arrived in my email.  Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. I wrote the article before the economy took a turn for the interesting, when companies were still staffed and [...]