Great article from the UK entitled 25 Customer Service Statistics to be Aware of for 2011 and the last paragraph of the entire article says it all: Many businesses still don’t ‘get it’! And, crucially, Those that do will be the ones that succeed in 2011 (and beyond!) It can’t be spelled out any clearer [...]

This topic seems timely on the eve of Black Friday frenzy.  Retailers are expecting a record breaking volume of shoppers and sales this week . In an effort to gain the customer’s first dollars they are opening even earlier – some on Thanksgiving day!  The ads, the offers, the promises being offered in pre-Thanksgiving day [...]

It is Global Entrepreneurship Week and all around the globe, people are reaching out to connect, communicate, share and build relationships. 100 Countries, 40,000 Events 10 Million People The Internet has brought us together, closer than we have ever been. People Tweet across continents, professionals seek the advice from leaders in other countries and all [...]

Don’t answer that. Have you ever put on an outfit and wished there was someone who could tell you if the pieces fit, go together, need something else to make it sensational? Just found a new site that by its very nature it BUILDS RELATIONSHIPS. I love it when something is so obviously designed to [...]

Imagine opening a major business publication – Fast Compay – and encountering a photo with 30,000 business professionals and realizing that you KNOW ONE OF THEM!  Check out the 2nd row – 1st person on the left – that’s my friend Ivana Taylor of DIY Marketers. Actually, I didn’t see it in the magazine, I [...]

I’m reading the book “Two Weeks to a Breakthrough” by Lisa Haneberg. An interesting book about being focused on a goal and working each day towards bringing it to life. In the Day Two exercise she has a great analogy and it made me think of companies trying to bring customer service to life. Think [...]