Building Customer Relationships One Moment at a Time

Daily archive: 28 07 2010

You LOST Me At “Hello”

  My phone just rang.  The caller introduced himself as Dave Somebody.  “Hi Dave, how can I help you?” I asked. Well, I represent a company that compiles memorabila for your loved ones.” -pause – HYSTERICAL LAUGHTER. I am racking my brain. Is this a prank? Is this my brother? I’m thinking back over his [...]

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