Build Customer Relationships with a Thank You

Today is my 300th blog post and I just want to say thank you for those that subscribe, those that are first time visitors and all of the rest of you who stop by on occasion to read my blog postings.

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer:

Although every interaction with the customer is part of the “sale” or “sale process,” including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch. We engage customers by listening to them, interacting with them, and then acting upon we learned.

What makes a sale, the individual who says “hello” and may point you in the right direction, the one who helps you find the style, color or initial size of choice or the individual who runs back to get you the appropriate size for you?

We say thank you by making processes better, products better or easier to use/open, producing new products that fit needs or meet desires (even if previously unknown by the consumer). We say thank you for your business by being honest, prompt and efficient in recalls or fixes/corrections. We say thank you by listening. Thank you.

I just love his message.  So many simple yet powerful ways to let our customers know how important they are to us and to our business!  Thank you, Patrick, for your wisdom