I just learned that Make or Break Moments has been recognized as one of the Top Customer Service blogs for 2010 by Awarding the Web sponsored by Online MBA programs.  I am thrilled!  Thank you so much for this recognition. Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer [...]

Here’s a great observational comment that Norma Rist made to someone she was coaching: “You are treating your customers as transactions but you need to think of them as lifelong relationships.” Have you ever been in sales? Or operations? It is the 16th and you are fast approaching the end of the month.  Will you [...]