Building Customer Relationships One Moment at a Time

Monthly archive: 06 2010

I Know That I’m Nothing But….

All this week the preacher at the Chautauqua Institute is the Very Rev. Alan Jones, dean emeritus, Grace Cathedral, San Francisco. In his sermon this morning he had a quote that made the congregation chuckle but perhaps the laughter was a little uncomfortable because of the truth of his statement: “I know that I’m nothing [...]

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Pretzel Power: Building Relationships One Bite at a Time

  I love pretzel rods. When I was a kid I would pretend they were cigarettes (hey it was before the Surgeon General). They are a great snack. I recently bought a tub of pretzel rods and was reminded of how a similar tub of pretzels once made my career! Several years ago I was [...]

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Deborah Chaddock Brown Speaking Calendar

Just wanted to bring your attention to the new page on this site.  I have had many…well, a few….okay – my Mom wanted to know when the next event was that I’d be speaking. So I have added my speaking calendar to the site – just click on Speaking Calendar.  In order to make room [...]

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Is Customer Service a Tactic or a Strategy?

I get confused sometimes, more often than not, some would say, about the right word to use.  Like when you are driving 65 miles per hour are you on a turnpike, a thruway or a highway? Or a neighborhood road with the cops fast approaching. (bad joke – sorry about that) The same is true for [...]

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Do You Convey Value?

I have been saving a torn out letter to the editor since May 26.  The letter struck a cord with me.  This election year the local school put a levy on the ballot. They wanted the residents to vote for adding a sizable tax amount to our real estate taxes for the purpose of…..well, I [...]

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What Are You Doing Differently?

It is the first day of summer.  The longest day of the year. As the long, warm days of summer lay before you – what will you do differently this year; in business and at home? When my children were little, I worked in corporate America and so needed to rely on summer camps as [...]

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Being Right Doesn’t Win Friends and Influence Customers

I  just had an argument with my son.  Not the first.  It comes down to a basic difference between what is right and what is wrong.  I’m the parent and so therefore, I am right.  No really.  I am. But that apparently doesn’t matter as I’m watching him pack his suitcase. He has decided to move out. [...]

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Sell What the Customer Wants – Not What You Want to Sell

My son has his first sales job; selling Cutco knives.   It is quite an experience.  He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process.  At least financially. He’s too new in the sales game to have learned [...]

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Linchpin Meet Ups Connect the Globe in One Evening

Seth Godin wrote the book and this evening at 8pm est over 6,000 people gathered in local coffee shops, libraries and restaurants in 90 countries around the world.  The purpose? To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Talk about a make [...]

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Can Social Media Build Relationships?

Yesterday on LinkedIn I found a question started by Pete Radke  spurred on by an article he read.  His question: Does Social Media Weaken Relationships? The comments are interesting – some that agree and some that don’t.  Here’s what I said: I believe if we use social media as a way to connect – then yes, [...]

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