I Hate My Customer

The stories are coming in fast and furious.  I put the question out there:  “Has there been a time when you hated your customer – if so, what did you do to overcome the situation?  Did you save the day or choose to walk away?”

Here’s one story from Claire:

When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog. No one wanted to wait on them! I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! After that, each time they came in, they were a bit less crabby. I still gave them great service and received a tip in turn.

It was my first real “aha moment” with a customer that I didn’t like. I think that many difficult customers have had poor service in the past. Dazzle them and they may surprise you! Today, I am a Quality Systems Manager and still love getting that “aha moment” with both internal and external customers!

Talk about turning a bad situation around.  Check out more I Hate My Customer stories at my new blog.  Do you have a story to share?