I had the pleasure of facilitating a communication workshop earlier this week and the results were riddled with “ah-ha” moments.  The group took a test to determine their “color” communication style and then they broke into groups to identify: key elements of their communication style pet peeves in communication topics they like to discuss tips for [...]

In the March 1, 2010 edition of BusinessWeek there is an article entitled“Customer Service Champs: USAA’s Battle Plan.”  USAA provides financial services for military families and they understand their customers inside and out.  They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially [...]