Building Customer Relationships One Moment at a Time

Daily archive: 31 03 2010

View Your Business through Customer Eyes

Many years ago while attending a manager training for Pearle Vision our teacher, Dorthea, told a story that has stuck vividly with me ever since. A store manager told of the day when no one would come into her store. Her Pearle Vision location was a free standing store and the employees parked their car in [...]

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