The Seven Things I Love About Social Media

Posted by Deborah Chaddock Brown on February 2, 2010 under social media | 2 Comments to Read

I’m preparing for a series of four classes I’ll be teaching on social media - especially how social media can be used to connect with your customers.  So I thought I’d just jot down a few of my thoughts and maybe even start an Internet meme.

  1. Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in.
  2. The Global Conversation. Is it just me or do you find it cool that you can meet and develop a relationship with people anywhere in the world? Following Ian Usher who sold his life on Ebay. He lives in Australia but for 100 weeks he is accomplishing 100 goals. He was just in Easter Island – the one place on earth I really want to go to and we conversed via the comments section of his blog WHILE HE WAS ON EASTER ISLAND. It doesn’t get cooler than that.
  3. YouTube – let’s face it – when you need a break from work, there’s nothing like viewing the funny/stupid videos of the day. However, it is also a great way to communicate your message in a visual fashion.
  4. Twitter – I am amazed by the famous people I have had the opportunity to tweet with and the connections I’ve made in just 140 characters or less.
  5. The immediacy. Gone are the days of waiting for the daily paper to arrive on your doorstep. If you missed the recent episode of the Bachelor – you can find out right away who didn’t get a rose. Plus, you can listen to comments from your customers the instant they have something to say.
  6. Sharing of pics, videos and fun stuff. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple.
  7. It’s just so simple to connect with customers!Jump in with both feet. Bite off a little or a lot, but really the applications are point-and-click easy.

So what are your favorite things about social media? I’d love to hear all your answers, but specifically I’d love to hear from Chris Brown, Ron McDaniel and Drew McLellan. Tag you are it!

  • Stumbleupon
  • Delicious

Tags: , , ,

  • Dan Griffin said,

    In no particular order of priority…

    1. Reconnecting with friends and former co-workers – the emotional rush you experience when reconnecting with someone you had a close relationship with but who you’ve not spoken with in 20+ years.
    2. Rekindling personal and business relationships – uncovering a mutually beneficial opportunity in the process.
    3. Leveraging to help others who are in transition – ease & convenience of communication facilitates ability to help more people via referrals and sharing opportunities.
    4. Shoutin’ out “HOORAY” – love jumping on facebook following an impressive Cavs victory to show my pride & support.
    5. Staying tuned in – to what my network members are doing, professionally and socially. Super special when you see someone you care about or whom you’ve helped in some way, being recognized for their efforts & achievements.
    6. Tuning them in – easy to keep folks apprised of what I am doing
    7. Research – when I need insights, information or
    guidance it’s easy to reach out and get it…quickly
    7.
    5.

  • Deborah Chaddock Brown said,

    Dan, thanks so much for sharing. Your comments couldn’t be more timely. At the same time I am reading your list, I get a Facebook message from my best friend from middle school that I haven’t seen or heard from in 37 years! I’m so excited. Reconnecting with our past is an awesome use of social media! And you are a great one for connecting with peers and networking on the net. Thanks again for taking the time to share your list!

    Deborah

Add A Comment

home top