I was at lunch today with another woman business owner and we were talking about the different generations and their approach to communication, business and customer service. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts. “They are looking to learn how to make or purchase things [...]
I was visiting Custom Auto Body in North Canton last week for a meeting with Lance Runion, VP and General Manager. We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs [...]
I’m a member of the Customer 1st LinkedIn group and about three months ago Teri Yanovitch posted this discussion starter: Attitude of indifference by employees Being treated with the attitude of indifference is as bad if not worse than being treated with rudeness. Now usually someone will post a discussion point and there will be [...]
If you are a parent, you’ll be able to relate. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow?” Okay, let me set the stage. It is snowing in blizzard proportions, it is 6pm on President’s Day and we’ve had all weekend to shop for the book. [...]
On Monday, February 14, 2005 I opened the doors of AllWrite Ink, a freelance writing business. Having worked in the corporate world more than 25 years I decided to give it a go as an entrepreneur. I had experience. Working side by side with Pearle Vision Franchise owners had taught me a lot. But oh, [...]
Glenn Ross over at AllBusiness: The Customer Experience recently shared nine customer service blogs he likes to read. He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom [...]
Boy, Toyota has sure had a run of back luck recently. Accelerators that stick and brakes that don’t work. A bad combination. So how are they handling the situation? Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.” They aren’t hiding from the [...]
Jean Gianfagna, marketing strategiest and business owner of Gianfagna Marketing recently started a blog entitled: Smart Marketing Strategy. Great name and as it turns out – great information. I just took a visit and found an interesting blog post on connecting the customer data gathered with the marketing message delivered. In the post, Why Customer Data is [...]
I’m preparing for a series of four classes I’ll be teaching on social media – especially how social media can be used to connect with your customers. So I thought I’d just jot down a few of my thoughts and maybe even start an Internet meme. Blogging – sharing my thoughts about customer service and [...]
Are you a multi-tasker? I am the Queen of doing seven things at once and inevitably doing none of them well. That’s why one of the feature articles in the recent Manta Sales newsletter caught my eye. The article is entitled 6 Ways to Build Rapport but it starts with a story in which the author, [...]
