Comments on: You’ve Heard of the 80 – 20 Rule??? http://www.makeorbreakmoments.com/2010/01/26/youve-heard-of-the-80-20-rule/ Building Customer Relationships One Moment at a Time Wed, 17 Aug 2011 02:26:08 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Glenn Friesen | Customer Service Training http://www.makeorbreakmoments.com/2010/01/26/youve-heard-of-the-80-20-rule/comment-page-1/#comment-460 Glenn Friesen | Customer Service Training Wed, 27 Jan 2010 16:48:11 +0000 http://www.makeorbreakmoments.com/?p=1014#comment-460 Thanks :) -- I mention the difference only because colleagues in the distant past totally misunderstood the Pareto principle. They responded to the 80/20 rule by suggesting we let the crowd entirely direct our business. Could be a good idea, but it's the wrong interpretation of the principle. After all, following the 80/20 rule enables "the crowd" to demonstrate the easiest path to achieving one's goal -- not letting the crowd actually dictate one's goal. I'm sure I'm preaching to the choir here! Heck, probably, the ministers! Hey, thanks for the great article. Water travels downhill! :) Glenn Thanks :) — I mention the difference only because colleagues in the distant past totally misunderstood the Pareto principle.

They responded to the 80/20 rule by suggesting we let the crowd entirely direct our business. Could be a good idea, but it’s the wrong interpretation of the principle. After all, following the 80/20 rule enables “the crowd” to demonstrate the easiest path to achieving one’s goal — not letting the crowd actually dictate one’s goal. I’m sure I’m preaching to the choir here! Heck, probably, the ministers!

Hey, thanks for the great article. Water travels downhill! :)

Glenn

]]> By: Deborah Chaddock Brown http://www.makeorbreakmoments.com/2010/01/26/youve-heard-of-the-80-20-rule/comment-page-1/#comment-459 Deborah Chaddock Brown Wed, 27 Jan 2010 03:30:03 +0000 http://www.makeorbreakmoments.com/?p=1014#comment-459 haha, good one. Thanks for clarifying, Glenn. haha, good one. Thanks for clarifying, Glenn.

]]> By: Glenn Friesen | Customer Service Training http://www.makeorbreakmoments.com/2010/01/26/youve-heard-of-the-80-20-rule/comment-page-1/#comment-458 Glenn Friesen | Customer Service Training Wed, 27 Jan 2010 01:36:47 +0000 http://www.makeorbreakmoments.com/?p=1014#comment-458 YES! The <a href="http://en.wikipedia.org/wiki/Pareto_principle" rel="nofollow">Pareto Principle</a>! Note to other readers - the 80/20 rule is not <a href="http://en.wikipedia.org/wiki/Ochlocracy" rel="nofollow">Mob Rule</a>. Best, Glenn Friesen http://twitter.com/glennisaac http://twitter.com/impactlearning YES! The Pareto Principle! Note to other readers – the 80/20 rule is not Mob Rule.

Best,

Glenn Friesen
http://twitter.com/glennisaac
http://twitter.com/impactlearning

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