I’m facing a conundrum.   The other day I put out a question asking how we put customers first in our business and asked these questions: How important is customer loyalty? Do you measure the percent of returning customers? Do you have training programs in place that reinforce a “Put Customers First” culture?  I have received some [...]

There is nothing that makes me angrier than being ignored.  Well, there are a few things but as a CUSTOMER, being ignored is unforgivable.  It’s rude.  It makes me question my loyalty. Yesterday I stopped by the local Wal-mart where I’d ordered photo prints via the Internet.  The pictures were supposed to be completed by [...]