Building Customer Relationships One Moment at a Time

Monthly archive: 08 2009

No Holes In Shisler Cheese Customer Service

Rita Shisler owns Shisler Cheese in Orrville, Ohio and not long ago she was the focus of a million dollar business owner column in the Plain Dealer. I have the pleasure of knowing Rita, both from a shared acquaintance of business coach Norma J. Rist and our membership in the NEOhio based Women’s Network. The [...]

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Know Your Audience or No Audience Connection

I’m here at the Chautauqua Institute in New York and last Friday night Jason Alexander, in character as motivational speaker Donny Clay, was the entertainer. Chautauqua is a family oriented location with world renown speakers and entertainers who grace the stage each, many of whom come to support the weekly theme.  The theme the week [...]

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