I’m excited to announce that I’ve launched a site dedicated to my passion for speaking about the importance of building relationships with our customers.  Customer Relationship Speaker is a site that provides detailed information about each of the programs I offer; keynote addresses and workshops.  I’ve been on “stage” entertaining and informing audiences since the summer [...]

We talk about customer service and earning customer’s loyalty but when push comes to shove – which came first: The quest for sales and profits? Or Customers? My experience has shown that it is a rare company indeed that puts customers first at every level of the company – from the owner/founder to the board [...]