Our tour was jam packed with activity and along the way our tour guide, Ellen, gave us little insights into the minds of Italians.  We also learned a  few of our own.  Here are three I learned the day we visited the Coliseum, Roman Forum and St. Peter’s Baslica: 1.  Make eye contact with Italians [...]

I just returned back from a once in a life time trip to Italy with my Mom and daughter, Emily.  We began our adventure in Rome where we hooked up with 38 other Americans experiencing Italy with cross-generational family members.  Tauck tour groups has a series of tours called Bridges in which Grandparents and their Granchildren [...]

I had to have an MRI today.  I’m struggling with back and leg pain and after months of other treatments the doctor said “I think it’s time for an MRI.” NOT THE COFFIN THING.  I cried.  You see I have a little bit of an issue with small spaces.  Being a rather large person – [...]

I was blown away by the new GM commercial last night.  The one minute marketing segment introduced the Reinvention of GM. Call me Pollyanna (many do) but I liked the fact that they started by admitting some of the wrong directions they’d traveled and then firmly, clearly stated the new direction: Fewer, stronger brands Fewer, [...]

I attended a committee meeting last evening at one of the member’s homes.  During the meeting the phone began to ring.  She excused herself to take the call and was soon back at the table.  Again the phone rang and the process was repeated. This happened five times.  The rest of us continued talking and [...]

I was just reading the latest newsletter from John Tschohl, customer service trainer, who talked about the fact that the need for customer service training is just as prevelent today as it was thirty years ago when he wrote his first training program: Customer service frankly is not much better today than it was 30 [...]

I just upgraded my Verizon phone.  Why did I do that? I’m guilty of being one of those people that is tempted by the latest and greatest gadget.  There was nothing wrong with my Motorola Q – we were good friends.  But I switched to the Blackberry technology. YUCK! I understand there is a learning [...]