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	<title>Comments on: Twitter:  Using Social Media as a Customer Retention Strategy</title>
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	<link>http://www.makeorbreakmoments.com/2009/05/28/twitter-using-social-media-as-a-customer-retention-strategy/</link>
	<description>When the next words you say can make all the difference...</description>
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		<title>By: Carvill On Marketing blog &#187; Providing WOW service&#8230;is it really that difficult?</title>
		<link>http://www.makeorbreakmoments.com/2009/05/28/twitter-using-social-media-as-a-customer-retention-strategy/comment-page-1/#comment-367</link>
		<dc:creator>Carvill On Marketing blog &#187; Providing WOW service&#8230;is it really that difficult?</dc:creator>
		<pubDate>Fri, 23 Oct 2009 19:03:18 +0000</pubDate>
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		<description>[...] &#8211; that aside, the article (which is here is you&#8217;d like to take a peek) focused on the power of social media and Twitter (viral word of mouth &#8211; or rant of mouth!) [...]</description>
		<content:encoded><![CDATA[<p>[...] &#8211; that aside, the article (which is here is you&#8217;d like to take a peek) focused on the power of social media and Twitter (viral word of mouth &#8211; or rant of mouth!) [...]</p>
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		<title>By: Are There Good Customers and Bad Customers? &#187; makeorbreakmoments.com</title>
		<link>http://www.makeorbreakmoments.com/2009/05/28/twitter-using-social-media-as-a-customer-retention-strategy/comment-page-1/#comment-267</link>
		<dc:creator>Are There Good Customers and Bad Customers? &#187; makeorbreakmoments.com</dc:creator>
		<pubDate>Mon, 27 Jul 2009 16:15:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=597#comment-267</guid>
		<description>[...] long ago I wrote about how one business owner used Twitter to combat bad press in his [...]</description>
		<content:encoded><![CDATA[<p>[...] long ago I wrote about how one business owner used Twitter to combat bad press in his [...]</p>
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