Thanks so much for your comment and explanation of the process. I was not aware John was presenting – he is an amazing force in the customer service arena and highly respected. I thank you for the opportunity to propose a topic other than one of the many great topics listed. I remember that as an option last year but didn’t see that as an available option this year.

I do look forwrad to the conference as I know from years past that it is highly anticipated and well attended and a great place to network and learn new ways to approach small business.

Thanks again!

Deborah

We used a task team of small business owners (about 20 or so) and the resulting list of topics were the most important to them. However, you make a great point about the need for a focus on customer service for small business at the conference. We definitely shouldn’t be ignoring the issue and I know we’d welcome your proposal to do a workshop on the topic–we often get proposals outside of the topics we are seeking and would be pleased to take a look at a workshop proposal for it. (I think the website at http://www.cosespeaker.com invites additional topic ideas — maybe that’s not visible enough!)

In addition (and speaking of customer service) this year, we are going to open the conference with John Dijulius of John Roberts Spas (http://www.johndijulius.com) who will specifically address customer service and customer experiences and I think he’ll be doing a workshop session as well in addition to his keynote.

I hope you’ll propose something that can help small businesses in this area for this year’s COSE Small Business Conference!

If you’ve got questions, feel free to contact me or Megan Kim…I am at smillard at cose.org or 216 592-2417 or Megan is at mkim at cose.org ot (216) 592-2356.

Thanks!

Steve Millard
COSE