I met a friend for coffee today that I haven’t seen in a few years. He had already arrived and was reading the news on his iPhone. “Man, can you believe all the negative news.” he said as he rose to shake my hand. No. I told him. First the economy and now the swine [...]
Imagine learning from some of the most well respected names in the social media industry: Brian Clark, Ann Handley, Michael Sletzner and Gary Vaynerchuk. These are just a few of the presenters who will be taking the mystery out of social media and helping you build your audience on the web. The Social Media Summit [...]
“I just have a local business. How can social media help me? It looks like a big, confusing waste of time to me!” Have you heard this? Do you say this? As a speaker of such topics as customer service and marketing for entrepreneurs, I often talk of the value of making the most of [...]
I have a new customer. She is in the business of residential mortgages. Not a good time for her business, is it? Actually – she’s doing great. But oh those foreclosures. Bet she has a lot of irate customers, huh? Nope. Currently her foreclosure rate is less than 1%. So she just sells those small [...]
The phone rang not long ago, as it is apt to do, and the woman at the other end of the phone said: “I know you won’t remember me, but I attended a seminar you gave about three years ago on Generational Marketing. Are you still on the speaking circuit? I really liked your speaking [...]
I just wrote an article for Open Forum called Staying Positive in an Economic Depression. The news is so negative: each day you hear of someone close loosing their job or companies closing or employees being asked to take time off without pay each month so the company can stay financially afloat. With all that [...]
It saddens me when I hear stories of customers and companies fighting over something that can be so simply resolved. With everything going on in our lives, why do we choose to spend our energy fighting when working together can be so much more satisfying. I just found a post written by Kevin Stirtz in [...]
“How’s business? What kind of impact is the economy having on sales?” We used to start social conversation by asking “what’s your sign” or “How’s tricks” but now the economy seems to be the center of attention for all conversation; business and personal. Just the other day I was talking to a friend who told [...]
Great Clips of Hudson, Ohio announced recently that they are offering FREE haircuts to residents of Hudson who are out of work. When you are looking for a job, you want to feel good about yourself and Great Clips anticipates the needs of those job hunting by giving them one free haircut. It seems like [...]
A friend of mine took her two young boys to Paris for Spring Break this year. Must be nice! So how was the trip? Great except for the last leg of their flight home. “Our flight from Philadephia was cancelled and here I was in an airport, wanting to get home and trying to entertain [...]
