I heard a story the other day that makes me wonder how you would react. A friend of mine is a writer and met with a prospect to discuss the possibility of setting up a blog. She listened to him tell about his business and describe what he hoped to accomplish with the blog. Great guy. [...]
There are two kinds of hair cut people: Those who meticulously schedule their salon visits every 4-6 weeks, always with the same stylist and usually at the same time and day of the week. And then there’s me: I wake up one morning, look in the mirror and scream “I need a hair cut RIGHT [...]
08 This past Monday began Random Acts of Kindness week. I learned from their website that they began officially in 1995: The Random Acts of Kindness Foundation is a resource for people committed to spreading kindness. We provide a wide variety of materials on our website, including activity ideas, lesson plans, project plans, teacher’s guide, [...]
Guess what? My customer service message has just been expanded to include Life Classroom! If you aren’t familiar with Life classroom it is an online resource and membership community for continuing education across all walks of life. I have been asked to be the customer service expert providing articles and monthly webinars. In fact, my first webinar [...]
Late night comedians love to use the phrase “going postal” in one of their punchline jokes, but I recently stumbled on another definition. The United States Postal Service published their Vision 2013 inwhich they outline their vision for the future of the postal service. It is based on a foundation of three main strategies, the [...]
I live in Ohio. My folks live in Arizona. Google maps indicates that there are 2,065 miles from my door to theirs. In a good year I might see my folks four or five times. I love those visits, but it is hard to stay connected with such a great distance. When I was growing [...]
Are you on LinkedIn? It is a professional social network connecting colleagues, peers and past associates. It’s a free service and enables you to create a profile which includes your work history, current assignment, and referrals from past clients. Unlike Facebook or MySpace, the platform is focused on the business aspect of your life. Niche [...]
Do you like cats? I find people either like them or they don’t. This is my oldest, Maya, big, furry and a little bit mean. She’ll purr while she bites into you. The baby is Callie… I love cats because they are independent. Put out food, water and litter box and they are [...]
It is a scary time. Companies are laying off hordes of employees. Businesses are closing. Sales are down. Now is not the time to scare off those employees you’d like to keep around. Your boss calls and says “I need you to be available for a conference call with the entire sales force next Monday [...]
