Andy Wibbels, blogger, speaker and author of BlogWild – a book I just love-love-love that helps you get started blogging, just posted his 5 Ways He’ll F— Up 2009. He starts his post by saying: Instead of a list of tips and tricks on how to extract the maximum Shamwow out of your new year, [...]
Yesterday President George W. Bush held his final press conference of his presidency. It was his 47th conference in eight years. That’s about one opportunity to communicate his message every OTHER month. In contrast, the President Elect, Barack Obama has held 16 press meetings since being elected November 4, 2008. That’s about one every four [...]
Thanks to AllTop – I discovered a great customer service blog entitled Conversation Agent written by Valeria Maltoni. Her most recent post offers 3 ways to show your customers you appreciate them. As we continue to build relationships with our customers one key element is to make sure they know how much they are appreciated. Valeria [...]
Yesterday on the Today Show Matt Lauer visited with Bob Boniface, Lead Designer of the GM Volt. The Volt is an electric car due out in 2010 that GM is hoping will be the saving grace of its brand. In the interview, Bob said: “You only have a chance to satisfy a customer once. Once you [...]
In my newsletter this month I ask this question and then share a shopping experience I had with a big box retailer over the holidays. I was returning two, unopened DVDs for a store credit. I already owned the DVDs and wanted to pick out something different. The scenario went something like this: The sign [...]
I just finished writing a short document that relates seven customer service concepts to familar fairy tales. We all strive to provide superior customer service and several companies (i.e. most) claim they provide an excellent customer experience and yet few deliver on a consistent basis. So that’s why I thought I’d take the [...]
First official work/school day of the new year. The alarm went off at 5:45am. Ugh. I fully expected my children to give me a hard time about getting up. A middle schooler and a high schooler, they aren’t as anamored with school as they once were. However, there we all were, sharing breakfast at 6:30am [...]
My daughter and I were in the car listening to the radio and Madonna’s Vogue came on the station. I said “That’s Madonna singing.” She’s not my favorite singer but I do enjoy several of her songs. I admire her as a business woman and seeing as we are the same age, I do envy [...]
They say you only have 3-7 seconds to grab the attention of visitors to your website. Talk about your Make or Break Moment! What words do you use? What graphic image will convey your expertise in such a short time? I just learned of a company from the Netherlands called HEMA who use a unique and [...]
