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	<title>Comments on: Making Friends While Waiting for a Table</title>
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	<link>http://www.makeorbreakmoments.com/2008/11/21/making-friends-while-waiting-for-a-table/</link>
	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>By: Deborah Chaddock Brown</title>
		<link>http://www.makeorbreakmoments.com/2008/11/21/making-friends-while-waiting-for-a-table/comment-page-1/#comment-63</link>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
		<pubDate>Wed, 26 Nov 2008 01:47:39 +0000</pubDate>
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		<description>Thanks Dean.  I did check out your blog post - great stuff.  I tried to leave a comment and must have been having a senior moment because I was unsuccessful.  But I agree that even though times are tough and consumers and getting a little careful with their spending - it is the business that goes out of their way to make a difference that will win in the end!</description>
		<content:encoded><![CDATA[<p>Thanks Dean.  I did check out your blog post &#8211; great stuff.  I tried to leave a comment and must have been having a senior moment because I was unsuccessful.  But I agree that even though times are tough and consumers and getting a little careful with their spending &#8211; it is the business that goes out of their way to make a difference that will win in the end!</p>
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		<title>By: DeanMartin</title>
		<link>http://www.makeorbreakmoments.com/2008/11/21/making-friends-while-waiting-for-a-table/comment-page-1/#comment-57</link>
		<dc:creator>DeanMartin</dc:creator>
		<pubDate>Fri, 21 Nov 2008 18:03:38 +0000</pubDate>
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		<description>Great post!

When times are booming we may be able to provide lackluster service and still turn a profit.

When times are difficult it will weed out the weakly managed businesses.  Create negative buzz and you&#039;ll lose customers by the droves.  Create WOW experiences for your customers and you&#039;ll create raving fans for your business.

Check out a recent blog post I wrote along the same lines
http://bailoutmistake.com/can-your-business-survive-an-economic-downturn</description>
		<content:encoded><![CDATA[<p>Great post!</p>
<p>When times are booming we may be able to provide lackluster service and still turn a profit.</p>
<p>When times are difficult it will weed out the weakly managed businesses.  Create negative buzz and you&#8217;ll lose customers by the droves.  Create WOW experiences for your customers and you&#8217;ll create raving fans for your business.</p>
<p>Check out a recent blog post I wrote along the same lines<br />
<a href="http://bailoutmistake.com/can-your-business-survive-an-economic-downturn" rel="nofollow">http://bailoutmistake.com/can-your-business-survive-an-economic-downturn</a></p>
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