Building Customer Relationships One Moment at a Time

Daily archive: 30 10 2008

Top 10 Things You Never Say to a Customer

Are there really only ten?  I found this list, written by Bill Lampton, PhD, at Best Management Articles. I had to chuckle as I read them because I have heard them or – GASP – said them at one time or another.  As employees we don’t always listen to ourselves and how our statements may [...]

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