The Next Words Out of Your Mouth…
Have you had this experience…
You are talking with someone (customer, parent, spouse, boss, vendor) and you just know that the next words out of your mouth are either going to make the relationship or break it for all time.
What do you do?
It may be a new customer walking in the door or an existing customer breathing fire.
It could be your boss with a project you just know is going to send you over the edge or a team member who you counted on to provide facts that looks like they are going to bale.
It could be your teen with a fresh dent in your precious car or your Mom with the family silver you just know she wants you to polish.
What do you say? Does emotion take over?
Fact is, we have make or break moments multiple times during the day however, many times we just don’t know it. Those are the missed moments, the times when the ocean came up on the sand, taking with it a once in a life time chance to make a difference.
Here at Make or Break Moments we are going to talk about those time, those instances of opportunity. I’ll share observations I’ve made (good and bad) and hope you will too. We will talk together about how we can face those Make or Break Moments with confidence.
I welcome your comments and look forward to learning together.
Deborah Chaddock Brown
