Does your Company make a Difference?
In this highly competitive environment, customers are seeking more than just a single transaction.
Customers are looking to build a relationship with those they do business.
How can you and your associates learn to earn customer loyalty so that customers remember, refer and return over and over?
Deborah Chaddock Brown offers a series of speeches and workshops that focus on putting yourself in the other person’s shoes to truly make a difference and build customer relationships.
Make or Break MomentsSM, a customer service concept developed by Deborah, answers the question: “What should you do when the next words you say will either build a relationship for life or potentially break the bonds? Make or Break Moments begin with our first customer interaction: over the phone, on the Internet or in person. Learn to face those critical moments with confidence.
A storyteller and stand-up comic-wannabe, Deborah’s presentations are filled with humor and real life examples that drive home the message of how to earn customer loyalty and develop your associate’s awareness, empathy and listening skills. Workshops include examples, exercises and role play fun to reinforce the behavior and to create customer-focused habits.